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Administrative Associate

CPA Global d.o.o.

Beograd, Bulevar Vojvode Bojovica 6-8

19.08.2021.

ugovor puno radno vreme 1. smena dostupno studentima dostupno osobama sa invaliditetom

CPA Global, part of Clarivate, is a global leader in Intellectual Property software and tech-enabled services, serving over 12,000 law firm and corporate customers every day. Our commitment is to give IP professionals the information, insight and technology they need to manage the world’s ideas.

Job Description:

Administrative Associate - responsibility for performing full range of tasks related to Intellectual Property protection for our customers. Independently fulfilling operational tasks, that include communication with the clients, communication with the network of agents and ensuring that all deadlines, both internal and external, are met in addition to providing cost estimations and invoices for the services rendered. The main accountabilities are listed below:

Main responsibilities and corresponding activities:

  • Analyzing and following requests from the quote to the instruction, examining or downloading source document, while respecting the customer deadlines, customer specificities, internal procedures and templates, quality standards and KPIs and updating customers’ specificities if applicable
  • Communicating via e-mail and phone with customers and suppliers in a proactive and customer-oriented manner to process efficiently the request, while respecting the internal communication and complaint policy, customer specificities, internal procedures & templates, quality standards and KPIs
  • Monitoring the reception of acknowledgment of receipt for documents from the suppliers and customer via proactive follow-ups and reminders to meet the customer deadlines
  • Proactively recommending improvements as well as corrective and preventive actions to reduce customer complaints, improve efficiency and mitigate risks
  • Participating in creating an inspiring team environment with an open communication culture and a team spirit by training, assisting and monitoring new colleagues

Qualifications:

Eligibility Criteria

  • Should possess good knowledge of MS-Office applications e.g. MS-Excel, MS-Word
  • Work experience on the similar position will be considered as advantage 
  • Fluency in English both written and spoken
  • High attention to details, rigorous and customer-oriented attitude
  • Organized and able to meet internal and official deadlines
  • Flexibility and adaptability
  • Proficiency in Microsoft Office suite 
    Konkurs je istekao.

    Clarivate

    Clarivate is a global leader in trusted and transformative intelligence. We bring together enriched data, insights, analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation. Whether it’s providing insights to transform the water industry or accelerating the delivery of a critical vaccine, our aim is to fuel the world’s greatest breakthroughs by harnessing the power of human ingenuity. Learn more about our products and services ... Saznajte više

    Iskustva zaposlenih

    "During my five-year journey at Clarivate, I've had the opportunity to go through several promotions which helped me understand better the service and product we deliver. Working as Associate Product Owner ... " Pročitajte celo iskustvo

    Beneficije

    • TEAM BUILDING
    • SPORT AND FITNESS
    • AWARDS, BONUSES, GIFTS
    • FOOD AND DRINKS
    • EDUCATION, PROFESSIONAL DEVELOPMENT
    • PRIVATE HEALTH INSURANCE
    • PERSONALIZED BENEFITS
    • FUN & ENTERTAINMENT
    • PARKING AVAILABLE
    • COMPANY DISCOUNT
    • FLEXIBLE WORKING HOURS
    • HEALTH AND WELLBEING
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