Cisco Specialist
We are passionate about operational excellence
Combining high intellectual base in Serbia with expertize, experience and partnering network developed through successfully serving large corporate clients since 2002., Trizma is positioned to become Serbia's central point for providing high quality near-shoring Contact Centre and BPO solutions to markets around the world.
Starting cooperation with a globally recognized multinational company, Trizma is looking to hire high language skilled candidates to provide quality support to different Global markets, on the following position:
Cisco Specialist
Job Description:
Remote pro- and re-active management of complex network infrastructures. Do day to day activities on the internal infrastructure for the hardware and software to secure the availability of the Customer infrastructure.
- Monitor the notification and ticket queue screens
- React on 1st level incoming notifications
- Handle incoming tickets
- Software application support
- Network (management) support
- System and OS support
- Perform the daily housekeeping tasks (EOD procedures etc)
- Answer incoming phone (support request) calls
- Engage 2nd line for unsolvable incidents
- Update instructions and request process changes is required
- Update Knowledge article database
- Kick-off Management notification/escalation process
- Carry out hand-over procedures to next shift
- Keep increasing knowledge
Languages required:
- German language – fluent
- English language - fluent
Candidate profile and qualifications:
- Networking Techniques (minimum CCNA Voice or CCNP Voice)
- Troubleshooting skills capability
- Innovative attitude, stress resistant, team player, flexible
- Need to work a 7 x 24 shift environment
- Good level of self study willingness
- Independent worker, Logical thinker
- Excellent English Speaker, Listener and written skills
Trizma is offering:
- Long term employment opportunity
- Performing services for a multinational company
- Dynamic and responsible position within a multicultural environment
- Chance for a professional and personal development
- Advancement opportunity
- Paid training
If you are confident that you are the right candidate for this challenging position, please send your CV in English.
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