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Konkurs je istekao.

Courier Manager

TLScontact d.o.o.

Beograd

03.11.2017.

ugovor puno radno vreme

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TLScontact is a pioneering company specialized in providing customer relationship management excellence within a face-to-face environment, specifically operating visa application centres, passport application centres, and other services, and developing solutions for governments. We are part of the Teleperformance Group, the worldwide leading provider of excellent customer experience at every single opportunity, serving governments and companies.

Currently operating in over 100 countries (and growing), we are a global and multicultural company that continuously develops technological, process, and other solutions for our clients.

Couriers a major part of TLScontact operations, with hundreds of thousands of courier shipments that travel the globe every year, requiring the management of a complex network of courier companies with their share of advantages and flaws, courier contracts and billing arrangements, and a wide variety of regional and local challenges.

Courier Manager

Belgrade

The candidate will:

  • Be the point person for all company-level courier queries, issues, and escalations
  • Maintain relationships with courier account managers and contact points, internal TLScontact stakeholders, and occasionally client contact persons
  • Organise regular performance reviews with courier companies
  • Present to, and be the first point of contact for: clients, executive management, and other stakeholders
  • Lead courier negotiations to improve prices and service levels, and signing new deals
  • Create small and large scale costing models for use in contracts, in negotiations, and for companywide studies
  • Responsible for the end to end cost: matching all invoices to courier contracts, to client contracts, and finding, reporting, and resolving all irregularities
  • Create and back up operational and financial courier reports for executive management
  • Handle, escalate, and track all courier issues
  • Communicate and coordinate with many teams across the world

Qualifications, Skills, and Educational requirements

  • Bachelor's degree (PMP certification preferred)
  • 5+ years of work experience in a major (global) courier company in operations, account management, or similar
  • Able to travel frequently or as required
  • Excellent communication skills
  • Cultural sensitivity and comfortable with a global and very diverse company
  • Very proficient in MS Office, especially skilled in MS Excel
  • Excellent spoken and written English
  • Structured thinking and heavy attention to detail
  • Self starter, takes ownership, and delivers with minimal supervision

Permanent employment, a nice and interesting working environment.

Deadline for applications: 03.11.2017.

    Konkurs je istekao.

    TLScontact d.o.o. Beograd

    Founded in 2007, TLScontact works with governments from around the world to provide visa and consular services on their behalf to travellers and citizens.  Present in 90 countries, TLScontact operates 150 visa application centres and handles over 4 million visa applications every year. Harnessing new technology, we support governments in their digital transformation, helping to improve efficiency and enhance customer service.  TLScontact is part of the Teleperformance Group, the global…

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