The Renewable energy company from California USA is looking for Customer success manager
Objectives:
- Customer satisfaction and reduction of unhappy customers
- Projects in the pipeline run smoothly
- Advocate for the customer
Responsibilities:
- Focus on customer success, which will lead to retention, loyalty, and business growth.
- Develop a trusted advisor relationship with our customer base.
- Coordinate with the engineering team to participate in the initial customer on-boarding kickoff meeting to ensure all customers get off to the right start.
- Be the single point of contact and escalation for the customer. Work closely with internal resources on escalation and resolution processes for critical customer issues!
- Track customer activity to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying and closing up-sell opportunities when applicable.
- Increase customer retention and adoption rates by conducting regular check-in calls to assess the level of satisfaction or lack thereof.
- Serve as a customer advocate, including: collecting customer feedback, understanding customer and industry trends and articulating those back to the business.
- Provide general administrative support for sales and technical team.
- Work cross-functionally with Sales, and Engineering teams.
- Increase the lifetime value of the customer by guiding them throughout their journey with the company, and helping them to mitigate their pain-point.
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Improve onboarding processes.
- Evaluate and improve communication infrastructure.
- Mediate between clients and the organization.
- Mediate between sales team and OPs team.
- Minimize customer churn.
- Work closely with the engineering management team in training and development of best practices to continually drive business value and return on the customer’s investment.
Qualifications:
- Must have a minimum of 3 years previous experience.
- English language – proficient.
ESTER 71 ENERGY DOO
- Oračka br. 4, Beograd, Srbija
- PIB: 111726998
- Matični broj: 21529362