Poslovi.infostud.com koristi kolačiće kako bi vam pružao najbolje korisničko iskustvo. Nastavkom korišćenja sajta smatraćemo da ste saglasni sa korišćenjem kolačića. Saznajte više.

Konkurs je istekao.

Customer Success Manager

Ester 71 Energy d.o.o.

Niš, Novi Sad, Kragujevac, Beograd

07.10.2020.

ugovor puno radno vreme

The Renewable energy company from California USA is looking for Customer success manager

Objectives:

  • Customer satisfaction and reduction of unhappy customers 
  • Projects in the pipeline run smoothly
  • Advocate for the customer

Responsibilities:

  • Focus on customer success, which will lead to retention, loyalty, and business growth.
  • Develop a trusted advisor relationship with our customer base.
  • Coordinate with the engineering team to participate in the initial customer  on-boarding kickoff meeting to ensure all customers get off to the right start.
  • Be the single point of contact and escalation for the customer. Work closely with internal resources on escalation and resolution processes for critical customer issues!
  • Track customer activity to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying and closing up-sell opportunities when applicable.
  • Increase customer retention and adoption rates by conducting regular check-in calls to assess the level of satisfaction or lack thereof.
  • Serve as a customer advocate, including: collecting customer feedback, understanding customer and industry trends and articulating those back to the business.
  • Provide general administrative support for sales and technical team.
  • Work cross-functionally with Sales, and Engineering teams.
  • Increase the lifetime value of the customer by guiding them throughout their journey with the company, and helping them to mitigate their pain-point.
  • Develop and manage client portfolios.
  • Sustain business growth and profitability by maximizing value. 
  • Analyze customer data to improve customer experience.
  • Improve onboarding processes.
  • Evaluate and improve communication infrastructure.
  • Mediate between clients and the organization.
  • Mediate between sales team and OPs team.
  • Minimize customer churn.
  • Work closely with the engineering management team in training and development of best practices to continually drive business value and return on the customer’s investment.

Qualifications: 

  • Must have a minimum of 3 years previous experience.
  • English language – proficient.
    Konkurs je istekao.

    ESTER 71 ENERGY DOO

    • Oračka br. 4, Beograd, Srbija
    • PIB: 111726998
    • Matični broj: 21529362
    Više o poslodavcu

    Podelite na društvenim mrežama

    Direktan link do oglasa

    Prijavite problem sa oglasom

    Ukoliko postoji problem sa ovim oglasom (netačne, neažurne informacije ili slično), molimo vas da nam ga prijavite ovim putem.

    Vaš komentar je vidljiv isključivo zaposlenima sajta Poslovi.infostud.com. Ostavljanjem komentara na ovaj konkurs nećete konkurisati na oglas.

    Oglas za posao je sačuvan...

    Da li želite da dobijete podsetnik na email pre nego što vaši sačuvani oglasi isteknu?