Customer Support Agent (Technical profile)
Belgrade
Hyperoptic is creating waves within the broadband market and with more surfers riding the waves of 1Gbps broadband speeds – the business is growing fast. If you’re looking for an exciting challenge that is rewarding and enjoyable then read on….
The mission
Hyperoptic is more than just an Internet service provider; it also installs its own fibre infrastructure into multi-occupancy buildings, bringing the UK’s fastest internet speeds to users. Your mission will be to provide exceptional customer support to Hyperoptic customers, demonstrating our company values in your telephone and email conversations with our customers using a solution-focussed approach.
Experience
You’ll need to demonstrate a strong customer service background, with a strong technical aptitude for new technology and Excellent English.
Reporting Line
Reporting to Customer Support Manager, you will take great pride in your own performance and will always leave our customers feeling that their questions are valid and fully answered.
Responsibilities and duties will include:
- Offering quality inbound phone support assisting our customers with technical support, account management and billing questions, and sales opportunities
- Email and online chat support
- Data entry – updating customer accounts accurately
- Process incoming orders
Person specification:
(Essential and desirable)
- Outstanding English written and oral communication skills
- Strong technical aptitude for Internet technology
- Customer Service experience
- Technical University degree / attending University or strong technical background is a must
- Network Technology education is a big plus
- A demonstrable interest in WAN network technologies
- A fast learner
- Works accurately with an eye for detail
- Willingness to work to improve call centre performance
- Able to use automated information systems to analyse the customer’s situation
- Ability to work by your own initiative but also be a team player
- Has a ‘thick skin’ and is able to handle complaints, even when handling challenging situations
- Being the person your friends call on to help with their internet troubles is a plus
The role will be based in Belgrade. Our hours are 24 by 7. Most shifts will be days and evenings.
If this role is of interest and you believe you’ve got what it takes to be a part of a fast-paced and energetic business, we’d love to hear from you.
Deadline for applications: 16.10.2015.
Hyperoptic Ltd
We’re Hyperoptic, and we’re building a hyperfast full fibre broadband network in the UK. Our teams are located across the UK and Belgrade, Serbia From our skilled engineers to our award-winning customer service agents, everyone has an important role to play in making the fibre magic happen. We have the ambition, the tenacity, and the talent to keep leading the way for others to follow. Going beyond the expected Whatever we’re doing – whether we’re liaising with property professionals, ... Saznajte više
Iskustva zaposlenih
"There is never a dull moment in customer support! A typical day involves lots of multitasking: from assisting our customers over the phone or online to helping each other out or collaborating on ideas ... " Pročitajte celo iskustvo
Beneficije
- ADDITIONAL DAYS OFF
- HYBRID WORK MODEL
- FAMILY & PARENTHOOD
- COMPANY DISCOUNT
- TRAININGS, COURSES, CONFERENCES
- AWARDS, BONUSES, GIFTS
- PRIVATE HEALTH INSURANCE
- WORK EQUIPMENT PROVIDED
- FOOD AND DRINKS
- WELLNESS
- EDUCATION, PROFESSIONAL DEVELOPMENT