Poslovi.infostud.com koristi kolačiće kako bi vam pružao najbolje korisničko iskustvo. Nastavkom korišćenja sajta smatraćemo da ste saglasni sa korišćenjem kolačića. Saznajte više.

Konkurs je istekao.

Customer Support Agent

Hyperoptic Ltd

Beograd

02.06.2017.

ugovor puno radno vreme

Hyperoptic Ltd

Customer Support Agent

Belgrade

Hyperoptic is the largest 1 Gig residential broadband provider in the UK. Over the past 5 years we’ve grown from a small team of people with a simple idea, to a larger group of people executing the idea with a simple focus – efficiently bringing 1 Gig broadband to urban areas across the UK.

As we continue to evolve our strategy we are looking for people who believe in reliability, intelligence, zeal, and excellence. If you’re looking for an exciting challenge that is rewarding and enjoyable then read on….

The mission

Hyperoptic is more than just an internet service provider; it also installs its own fibre infrastructure into multi-occupancy buildings, bringing the UK’s fastest internet speeds to users. Your mission will be to provide exceptional customer support to Hyperoptic customers, demonstrating our company values in your telephone and email conversations with our customers using a solution-focussed approach.

Experience

You’ll need to demonstrate a strong customer service background, with a strong technical aptitude for new technology and Excellent English.

Reporting Line

Reporting to Customer Support Team Leader, you will take great pride in your own performance and will always leave our customers feeling that their questions are valid and fully answered.

Responsibilities and duties will include:

  • Providing outstanding customer support via telephone, email and webchat
  • Offer first line assistance to customers with technical, billing and account related queries
  • Maintain clear, accurate customer records
  • Contribute to improving the service Hyperoptic offers to customers by challenging internal processes and providing feedback to the management team
  • Work effectively with internal departments to identify timely resolutions to customer issue
  • Be a customer champion offering exceptional service, focused on first contact resolution
  • Be accountable for ensuring the customers query/issue is resolved

Person specification:

(Essential and desirable)

  • Outstanding English written and oral communication skills
  • Strong technical aptitude for internet technology
  • Customer Service experience
  • Fast learner
  • Active listening skills
  • Team player
  • Works accurately with an eye for detail
  • Willing to work to improve call centre performance
  • Able to use automated information systems to analyse the customer’s situation
  • Able to work by your own initiative but also be a team player

Hyper Standard: RIZE Values

Value

Reliability

Intelligence

Zeal

Excellence

Principle

Deeds are more
important than
words

Use your brain at
every opportunity

Demonstrate
passionate
determination

Quality separates us from
the competition

Behaviour

Do what you say
you will to
customers,
stakeholders, and
colleagues

Overcome challenges, ask
questions &
consider
alternatives

Go above and
beyond to make
things happen

Double check work &
don't make the same
mistake twice

 The role will be based in Belgrade. Our hours are 24 by 7. Shifts will be on a rota basis and will generally be between 6am – 11pm.

If this role is of interest and you believe you’ve got what it takes to be a part of a fast-paced and energetic business, we’d love to hear from you.

Deadline for applications: 02.06.2017.

    Konkurs je istekao.

    Hyperoptic Ltd

    We’re Hyperoptic, and we’re building a hyperfast full fibre broadband network in the UK. Our teams are located across the UK and Belgrade, Serbia    From our skilled engineers to our award-winning customer service agents, everyone has an important role to play in making the fibre magic happen. We have the ambition, the tenacity, and the talent to keep leading the way for others to follow. Going beyond the expected Whatever we’re doing – whether we’re liaising with property professionals, ... Saznajte više

    Iskustva zaposlenih

    "There is never a dull moment in customer support! A typical day involves lots of multitasking: from assisting our customers over the phone or online to helping each other out or collaborating on ideas ... " Pročitajte celo iskustvo

    Beneficije

    • ADDITIONAL DAYS OFF
    • HYBRID WORK MODEL
    • FAMILY & PARENTHOOD
    • COMPANY DISCOUNT
    • TRAININGS, COURSES, CONFERENCES
    • AWARDS, BONUSES, GIFTS
    • PRIVATE HEALTH INSURANCE
    • WORK EQUIPMENT PROVIDED
    • FOOD AND DRINKS
    • WELLNESS
    • EDUCATION, PROFESSIONAL DEVELOPMENT
    Više o poslodavcu

    Podelite na društvenim mrežama

    Direktan link do oglasa

    Prijavite problem sa oglasom

    Ukoliko postoji problem sa ovim oglasom (netačne, neažurne informacije ili slično), molimo vas da nam ga prijavite ovim putem.

    Vaš komentar je vidljiv isključivo zaposlenima sajta Poslovi.infostud.com. Ostavljanjem komentara na ovaj konkurs nećete konkurisati na oglas.

    Oglas za posao je sačuvan...

    Da li želite da dobijete podsetnik na email pre nego što vaši sačuvani oglasi isteknu?