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Konkurs je istekao.

Delivery Manager

Qualysoft Informatics d.o.o.

Tirana, Albanija

27.05.2015.

ugovor puno radno vreme

Qualysoft Informatics d.o.o.

We are recently hiring one service delivery manager, who has to lead a team of 5-10 .NET developer/tester (everyone is English speaker).

It is required to work on-site (~4 days a week).

Delivery Manager – English speaker

Responsibilities:

  • Manage high profile application management contract daily operations
  • To ensure all customer agreed SLAs, deadlines are met and highlighted and managed when delivery of overall service is in jeopardy
  • To manage any customer escalations in line with the escalation process
  • To take necessary action to rectify any identified jeopardy which would affect the delivery timescale.
  • Represent the customer in resolution of any issue that could impact delivery.
  • Leading improvement plans where customers are experiencing recurring issues.
  • Leading initiatives for overall improvements in customer delivery using Root Cause Analysis and other tools
  • Responsible for customer satisfaction measures in relation to the provision of all orders assigned and managed on behalf of the customer.
  • Create Roll-out plan according to customer requirements
  • Regular customer meetings, as required face to face
  • Maintain personal time recording system to meet timescales and quality of entries
  • Attend all line management team meetings monthly/quarterly
  • Ensure delivery in budget, maximize contract profitability

Requirements:

  • At least 3 years of experience in managing IT delivery in multinational environment
  • At least 3 years of experience in delivering SLA based application management contracts
  • Fluent English is a must
  • 80-100% willingness to travel
  • ITIL V3 certification is an advantage
  • Experience with Service Management Tool is an advantage
  • Experience with Collaboration Tool (e.g. TFS) is an advantage
  • Experience in the public sector (government) is an advantage
  • Effective communication and impact
  • Continuous improvement
  • Self-management and personal development
  • Problem solving and decision making
  • Creative thinking and innovation
  • Planning, organization and project management
  • Computer literate with good keyboard skills and proficient in Word, Excel and Power Point.

Deadline for applications: 27.05.2015.

    Konkurs je istekao.

    Qualysoft Informatics d.o.o.

    Qualysoft je holding kompanija čija je delatnost pružanje usluga i obezbeđivanje efektnih i efikasnih rešenja u IT domenu. Kompanija se veoma dinamično razvija i poseduje značajne reference na međunarodnom informatičkom tržištu. Od svog osnivanja 1999. godine Qualysoft svojim klijentima obezbeđuje usluge i rešenja koja značajno doprinose konkurentnosti klijenata na domaćem, evropskom i svetskom tržištu. Qualysoft Holding ima svoje kompanije ćerke u Austriji, Mađarskoj, Nemačkoj i Srbiji, a planira…

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