We are recently hiring one service delivery manager, who has to lead a team of 5-10 .NET developer/tester (everyone is English speaker).
It is required to work on-site (~4 days a week).
Delivery Manager – English speaker
Responsibilities:
- Manage high profile application management contract daily operations
- To ensure all customer agreed SLAs, deadlines are met and highlighted and managed when delivery of overall service is in jeopardy
- To manage any customer escalations in line with the escalation process
- To take necessary action to rectify any identified jeopardy which would affect the delivery timescale.
- Represent the customer in resolution of any issue that could impact delivery.
- Leading improvement plans where customers are experiencing recurring issues.
- Leading initiatives for overall improvements in customer delivery using Root Cause Analysis and other tools
- Responsible for customer satisfaction measures in relation to the provision of all orders assigned and managed on behalf of the customer.
- Create Roll-out plan according to customer requirements
- Regular customer meetings, as required face to face
- Maintain personal time recording system to meet timescales and quality of entries
- Attend all line management team meetings monthly/quarterly
- Ensure delivery in budget, maximize contract profitability
Requirements:
- At least 3 years of experience in managing IT delivery in multinational environment
- At least 3 years of experience in delivering SLA based application management contracts
- Fluent English is a must
- 80-100% willingness to travel
- ITIL V3 certification is an advantage
- Experience with Service Management Tool is an advantage
- Experience with Collaboration Tool (e.g. TFS) is an advantage
- Experience in the public sector (government) is an advantage
- Effective communication and impact
- Continuous improvement
- Self-management and personal development
- Problem solving and decision making
- Creative thinking and innovation
- Planning, organization and project management
- Computer literate with good keyboard skills and proficient in Word, Excel and Power Point.
Deadline for applications: 27.05.2015.
Qualysoft Informatics d.o.o.
Qualysoft je holding kompanija čija je delatnost pružanje usluga i obezbeđivanje efektnih i efikasnih rešenja u IT domenu. Kompanija se veoma dinamično razvija i poseduje značajne reference na međunarodnom informatičkom tržištu. Od svog osnivanja 1999. godine Qualysoft svojim klijentima obezbeđuje usluge i rešenja koja značajno doprinose konkurentnosti klijenata na domaćem, evropskom i svetskom tržištu. Qualysoft Holding ima svoje kompanije ćerke u Austriji, Mađarskoj, Nemačkoj i Srbiji, a planira…
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