Requirements:
- 1-2 years of Dispatch experience (optional)
- Must be able to have a work Monday- Friday from 7am-4pm CST
- Must be able to multi task and work in a fast paced environment
- Sound judgment, initiative and professional communication skills must be exhibited at all times
- Strong organizational skills, ability to prioritize workload
- Ability to work independently and in a team environment
- Self-starter and motivated to achieve
- Comfortable with computer and multiple applications
Responsibilities include:
- Manage software dispatch systems and maintain customer relationships in the dispatch and supervision of drivers on loads
- Ensure driver compliance with Department of Transportation regulations
- Complete daily reporting of dispatch activity
- Facilitate all over the road breakdowns, accidents, weather delays and any route exceptions
- Build customer relationships- continuously work on customer/account relations
- Provides customers with carrier updates
- Replies to incoming email which includes quote inquiries, chat inquiries, and new business inquiries
- Provide general support to all customers
- Carrier relations in order to obtain positive feedback from drivers
- Confirm orders are delivered