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Konkurs je deaktiviran. Na zahtev poslodavca, konkurs je deaktiviran dana 20.10.2014 pre isteka prvobitno postavljenog roka.

Senior Cisco Consultant Voice

NCR Corporation

Augsburg (Germany) or Belgrade (Serbia)

22.10.2014.

ugovor puno radno vreme

NCR Corporation

 

TITLE:

Senior Cisco Consultant Voice

LOCATION: Augsburg (Germany) or Belgrade (Serbia)

 

About NCR Corporation

NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia, USA.

 

Position Summary & Key Areas of Responsibility

  • Works as part of NCR Services on global projects and acts as technical lead to provide, consulting and other expert services as well as resolutions for difficult complex problems
  • Primary working area are large and complex Cisco Unified Communication solutions, but additionally involvement in Cisco Video & Conferencing is intended
  • Mainly assigned to a global major account with Cisco Unified Communication and Cisco Video & Conferencing implementations and additionally working on other strategic service projects
  • Provide successful high quality technical consulting, design, planning and implementation
  • Train less experienced internal staff in workshops tailored to the special needs
  • Deliver parts for service and operations of implemented solutions, which require a high skilled expert
  • Responsible for technical key relationship to the customer to ensure customer satisfaction and develop ideas for business enhancement
  • Participate in and partially prepare regular meetings with the customer to review and improve the technical solutions and quality of service
  • Responsible for consulting to customer which includes developing and presenting ideas for technical optimization, answering technical questions and involving experts from Cisco as needed
  • Work with service team on incident management, analysis and resolution of complex problems, which require higher expert skills
  • Act as problem coordinator to analyse root causes and plan appropriate actions to prevent reoccurrence
  • Responsible for driving escalation of Cisco TAC cases as necessary
  • Write instructions for service team for operational, configuration and procedural tasks
  • Review knowledge base articles of service team and develop and update special articles
  • Perform planning and coordination of changes in configuration, software and hardware and take over key parts remotely
  • Identify which software updates and upgrades will provide benefit to the installed solutions, give release recommendations and negotiate roadmap as well as required changes with the customer
  • Act as capacity manager and ensure, that the hardware and software resources meet the operational requirements
  • Take over technical parts in availability management and develop solutions for stabilization and improvement
  • Use customer and NCR tools to handle operations and service processes and provide data for reporting

Qualifications

Basic Qualifications

  • CCNP Voice certification (or optional CCIE Voice)
  • In depth working experience in Cisco Unified Communications consulting, projects and service
  • Working knowledge of MS Office suite
  • Excellent written and verbal communication skills
  • Fluent German and English language
  • Analytical and technical oriented
  • Ability to work as part of a team and independently
  • Willing to work non-standard business hours as required by customers

Preferred additional Qualifications

  • CCNA Video certification
  • Experience in Cisco Video & Conferencing (especially former Tandberg suite) consulting, projects and service
  • Experience in Cisco Unified Communications and Cisco Video & Conferencing operations
  • Working knowledge of EMC² SMARTS monitoring suite
  • Knowledge of ITIL service and operations processes
  • Master’s Degree in Computer Science
  • 5+ years of related experience Job

Deadline for applications: 22.10.2014.

    Konkurs je deaktiviran. Na zahtev poslodavca, konkurs je deaktiviran dana 20.10.2014 pre isteka prvobitno postavljenog roka.

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