Service Desk Operator
SERVICE DESK OPERATOR
Country | Serbia |
Region | CEE |
City | Belgrade |
Position Type | Graduate or Early Professional |
Job Area | Service Delivery |
Job Type | Full time |
Company | Atos IT Solutions and Services d.o.o. Belgrade |
Company Information
Atos is an international information technology services company with annual revenues of EUR 8.7 billion and 78,500 employees in 42 countries. Serving a global client base, it delivers hi-tech transactional services, consulting, systems integration and managed services. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting, Atos Worldline and Atos WorldGrid.
Job Description
- Handles simple requests from users or customers in a pleasant and professional manner.
- Qualifies client requests, provides relevant information as and when requested using the correct authorization procedures and escalate any unresolved cases appropriately.
- Assists in the distribution and storing of standard non-complex reports relevant for services to clients.
- Follows-up on any unresolved cases and maintain communication with the client until the incident has been solved.
- Provides feedback on daily activities in order to help monitor the quality of service.
- Contributes to maintain a high-level of client satisfaction.
Job Requirements
- University or college degree with technical focus or equivalent combination of education and experience;
- Up to 1 year of experience in any customer service function (preferably in the IT/ Telecom industry);
- Fluent in English AND Russian or Bulgarian or Albanian;
- Excellent communication and time management skills;
- Good knowledge and use of supporting IT systems and tools (desirable);
- Ability to explain technical concepts to non-technical audience in easy-to-understand language;
- Initiative and willingness to learn;
- Ability to give attention to detail, strong administration background and evidence of being compliant; with company policy and procedures.
What we offer
We are offering competitive compensation, but your job will be 10 times cooler! By joining us, you'll have a chance to tranform your career!
Contact Info
If you wish to send your CV for this position, please apply here (Job reference 135218)by 17th of June 2013. When there, don’t forget to check other vacancies and register your interest for a job@Atos!
Important Information
FROM 1ST OF JULY 2011 SIEMENS IT SOLUTIONS AND SERVICES D.O.O. BELGRADE IS A PART OF ATOS.
Eviden d.o.o. Beograd
an Atos business ? Expanding the possibilities of data and technology ? 57.000 zaposlenih u 53 zemlje Predstavljamo vam Eviden! ? Eviden je Atos biznis koji povezuje Digital, Cloud, Big Data i Security rešenja. Globalni je lider u digitalnoj transformaciji zasnovanoj na podacima, pouzdanosti i održivosti.