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Services Operations Manager

AnalytX Ltd doo

Beograd

15.07.2015.

ugovor puno radno vreme dostupno osobama sa invaliditetom

AnalytX Ltd doo

eFront is a leading software provider of end-to-end solutions dedicated to the financial services industry with a recognized expertise in enterprise risk management and alternative investments. eFront's solutions serve more than 700 customers in 40 countries, including companies in the private equity, real estate investment, banking and insurance sectors. eFront's primary product suites offer tightly integrated solutions for streamlining the management of alternative investments and corporate risk. Founded in 1999, eFront services clients worldwide from offices in Asia, Europe, the Middle East and North America. For more information visit www.efront.com and follow us on LinkedIn at www.linkedin.com/company/efront

To support our constantly growing international team,

We are hiring:

Services Operations Manager

Key Responsibilities:

  • Manages teams of Product Consultants, Technical Consultants, Developers and Support consultants on all eFront solutions
  • Manages recruitments, selection, induction, appraisal, performance & training of all team members
  • Supervises, stimulate and evaluate team’s work and performance
  • Ensures goals and objectives are properly set and communicated to each team members
  • Defines and ensure delivery of training and coaching plans as agreed
  • Leverages our experts to coach / train the consultants on latest technologies / products
  • Put in place processes to enable collaboration between BU’s teams and Center of Expertise in Belgrade
  • Is the escalation point in Belgrade for all delivery issues related to Services
  • Ensures SLAs and KPIs as defined in the relevant contracts are met or exceeded
  • Ensures that implementation and ongoing services are delivered on time and meet client requirements by maintaining tight control over the project schedules, risks, scope of work and budget
  • Provides leadership in the Global services organization (Consulting and support) having a global span, active member of BU’s services management team
  • Design and build the right operating structure with proper levels of team leaders and consistent span of control
  • Reports performance and risks, creates and implement action plans to meet objectives
  • Engages with other teams in other parts of the organization on global projects, and if needed, with clients
  • Manage skills and knowledge of the team
  • Cover all products in eFront portfolio
  • Accountable for key performance metrics
  • Takes leadership in planning and forecasting cycles (from budget to weekly forecast)
  • Accountable for all deliveries to client from the Center of Expertise
  • Increase the level of “repeatability” in CoE delivery

Requirements:

  • Experience in Service Operation Management (8+ years)
  • Experience in managing delivery organization for an shared services center
  • Fluent in English
  • Strong leadership and people management capabilities
  • Strong change management capabilities
  • Social person - ability to adapt to all styles of people
  • Demonstrated management, leadership, decision-making, and team-building skills
  • Ability to work effectively in a fast-paced, high volume, deadline-driven environment
  • Track record of planning and delivering cost effective results
  • Excellent verbal and written communication, interpersonal, conflict resolution, presentation, and customer service skills
  • Ability to evaluate and manage risk
  • Proven project leadership skills with the ability to multi-task, delegate and prioritize tasks
  • Professionalism in dealing with all levels of management and staff
  • Budgeting experience
  • Ability to coordinate resources to resolve problems
  • Efficiency SLA Definition, Evaluation, Monitoring and Reporting

Other skills:

  • Well-mannered person
  • Problem solving skills
  • Disciplined person
  • Organizational skills

Please send us your CV in English.

Deadline for applications: 15.07.2015.

    Konkurs je istekao.
    Upoznajte poslodavca BlackRock (Formerly eFront)

    BlackRock (Formerly eFront)

    In 2019, BlackRock acquired eFront, which is now operating as a specialized business unit within BlackRock Solutions, alongside Aladdin Institutional and Aladdin Wealth. At BlackRock, we’re guided by our culture and a set of principles that ensure we never forget what we stand for – to help more and more people invest in their financial well-being. We are proud of our long history of innovation, driving continuous change to help investors achieve their goals. 

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    Beneficije

    • ADDITIONAL DAYS OFF
    • PRIVATE HEALTH INSURANCE
    • EDUCATION, PROFESSIONAL DEVELOPMENT
    • WORK FROM HOME
    • FAMILY & PARENTHOOD
    • SPORT AND FITNESS
    • HEALTH AND WELLBEING
    • TRAININGS, COURSES, CONFERENCES
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