Technical Service Coordinator

Samsung Electronics is a global leader in semiconductor, telecommunication, digital media and digital convergence technologies with 2011 consolidated sales of US$143.1 billion, employing approximately 227,000 people in 203 offices across 75 countries.

Wyser a Gi Group company (former ConsulTeam),providesexecutive search, recruitment and selection and mass recruitment services. By deploying years of experience in developing and managing successful recruitment campaigns as well as proven methodology, we ensure our Clients receives the highest level of recruitment and selection services.

On behalf of our client, Samsung Electronics, we are looking for an experienced and proactive professional to fill in the following position:

Technical Service Coordinator

Main responsibilities will include:

• Providing consumer, sales and technical support
• Coordinating work of partner services and network of technical services  
• Dealing with consumer complaints and inquiries
• Coordinating the work of call centre
• Providing periodic call centre evaluations
• Measuring consumer satisfaction and conducting follow up actions
• Covering all legal issues in accordance with the Serbian law
• Performing activities regarding warranty data and claims
• Providing troubleshooting services
• Maintaining files, such as product warranties, maintenance records, and cost reports
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Requirements:

• Technical or economical education (University degree would be an advantage)
• Minimum 3 years of experience in service coordination
• Experience in call centre organization would be an advantage
• Excellent organization, co-ordination, and time-management skills
• Analytical and strategic thinking, problem solving attitude
• Highly customer oriented with strong communication skills
• Good team player and relationship building skills
• Familiar with service IT systems
• Fluency in Engllish language
• PC literacy (Excel, Word, PowerPoint)

If you are interested in the position and your profile fits the above stated requirements, please follow this link to fill out an on-line application: www.gigroup.rs/aktuelni_konkursi

Closing date: 18.06.2013.

Please note that only short-listed candidates will be contacted. If you have any additional questions regarding the position,

please contact www.gigroup.rs