What is Hide My Ass!

Hide My Ass! provides free and paid services for the online privacy, security and anonymity market. Our most popular free service is our browser based web proxy (global audience of 8+ million unique visitors per month), and our most popular paid service being our VPN encryption service (with over 250,000 subscribers).

Our parent company Privax, was recently acquired by AVG Technologies, the online security company, which has over 200 million active users.

This is a fantastic opportunity to join a market-leading, fast-growing, and fun online company. With all the benefits and buzz of a digital start up but with the opportunities that come from being part of a global technology business.  

Technical Support Agent

Position in Belgrade

More about the role

Customer experience is very important to us and the Technical Support Agent roles are central to ensuring that everyone who interacts with us has the best experience possible. Our support is provided by email and live chat although we also offer a phone support option. We interact with our end-users/customers to resolve technical issues and to process information in response to inquiries, concerns, and requests about our products and services.

Who are we looking for?

• You need excellent English language skills, with emphasis on good written English. We are very interested in talking to candidates who are fluent in another major language, as we offer multi-lingual support.
• Customer service experience
• Our customers value clear communication, excellent communication skills are extremely important.
• The applicant should be comfortable with shift work
• Attributes: Creative thinker, positive attitude, team player, focused, results oriented, problem solving, patience and determination are ALL important to help discover the customer’s issue and to solve it.
• Reference: _loKGUeqohEA4bVa3t2aKPuKef3vc_-NAIWbe9V7H58.

• Extensive knowledge of networking and TCP/IP protocol stack: HTTP, DNS DHCP, Telnet, SSH, SMTP, TCP, UDP, IPv4/IPv6, ARP, MAC.
• Solid knowledge of VPN protocols: PPTP/L2TP/IPSec/OpenVPN
• Basic experience in configuring routers (Open source and/or SOHO routers) like DD-WRT/Tomato/OpenWRT/AsusWRT - Merlin
• Required knowledge of the following:
  • Windows XP/7/8/8.1 and networking tools: ping, traceroute, ifconfig, nslookup.
  • Mac OS X 10.7+
  • Android
  • Apple iOS 6+
  • Linux (Ubuntu, Debian CentOS, Fedora) and its services – linux terminal, package management, OpenVPN service, text editors (vim, emacs, nano..), Linux firewall (iptables, mangle..), advanced routing

Desired skills:

• Windows server platforms (Windows 2008 / Windows 2012) and its services
• DNS service
• Email client configuration

Any applicants who hold certificates from Cisco, Mikrotik or Microsoft (CCNA/MTCNA/MCSA) would be considered advantageous. Perl and Bash scripting would also be considered a bonus.

What are we offering?

We are a young and energetic company with big plans to grow our team in Serbia. We value the views and opinions of all our staff and have an inclusive and open working environment. As we are growing, there will be many opportunities for career progression and personal development. The working environment is casual, but the output is professional. We offer perks such as free drinks, team lunches and evenings out. You may also have the chance to visit our company HQ in London.

If this sounds like your dream job, please fill out this brief webform.

We look forward to meeting you!