Euronet Worldwide
Euronet Worldwide is an industry leader in processing secure electronic financial transactions. The Company offers payment and transaction processing solutions to financial institutions, retailers, service providers and individual consumers. These services include comprehensive ATM, POS and card outsourcing services, card issuing and merchant acquiring services, software solutions, consumer money transfer and bill payment services, and electronic distribution for prepaid mobile phone time and other prepaid products.
We are currently looking for a
Technical Support Analyst
Based in our Serbia office (Euronet Services d.o.o.)
The new colleague will be responsible for the support of Euronet’s bankcard and EFT transaction processing applications and services.
Job responsibilities include:
- Provide L2/L3 application and service support for the transaction processing production environment
- Understand and follow established company’s operational processes and practices
- Take ownership and work towards the closure of the incident and request tickets assigned to her/him
- Get familiar with relevant company’s products and components and their operational procedures
- Understand business, operational and technical requirements as well as solution design for production changes implemented
- Evaluate risks and dependencies of production changes, provide mitigation plan
- Work with internal and external clients, vendors, card organizations, various Euronet departments, divisions and individuals
- Provide after hours on-call support based on weekly schedule
We require:
- University or College Degree
- Fluent written and spoken English
- Complex thinking in IT and business related processes
- SQL query writing
- Flexibility and reliability
- Strong analytical, critical thinking skills
- Experience in Bank card processing industry: bank/credit card issuing and processing, ATM driving, POS driving, Visa, MasterCard gateway operations
- Knowledge of any card and payment middleware systems is an asset (for example Base24, Postilion, Vision+, Arksys, ITM, etc.)
Advantage:
- ITIL/ISO 20000 certificate.
We offer:
- Professional and international working environment
- Opportunity to advance professionally
- Competitive salary package
Our company offers excellent career prospects within a dynamic and multinational organization with leading position in the market and ambitious expansion plans. Please submit your Resume and Motivation letter and visit our website at: www.euronetworldwide.com
Deadline for applications: 22.11.2017.
Euronet Services d.o.o.
We build tomorrow’s financial technology today to enhance our global community and connect the world through financial participation! Euronet has built a unique network of networks that drives transactions in the quickly evolving global payments landscape through diverse cash-based and digitally driven services for consumers and businesses. These capabilities combined with the worldwide reach and real time power of our networks provides us — and our customers — a presence in every level of the global…
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