Our business runs better when IT runs at its best. That is why we are looking for a
1st line Support Associate
Belgrade
We would expect from you:
- Independent analysis and handling of customer tickets
- Direct communication with customers via service platform and phone
- Help our customers to solve functional and technical problems
- Close collaboration with the teams in the 2nd level support
- Extension and further development of support documentation
Our ideal match:
- Is strongly customer oriented
- Has excellent command of English (written and spoken)
- Knowledge of German and/or French would be an asset
- Strong commitment, high personal responsibility and communication skills
- Basic knowledge in writing database queries
- Basic technical background
- Has experience with some ticketing system (Jira, Oracle etc.)
We offer:
- A knowledgeable, high-achieving, experienced and fun team
- The chance to be part of a rapidly growing company and the next success story
- Free and healthy meals for all our colleagues
- Working hours 16h-24h
- Provided transport for employees from the workplace to home
We take care of the people we hire and the teams we build. We mind.
Deadline for applications: 19.07.2019.
Clarivate
Clarivate is a global leader in trusted and transformative intelligence. We bring together enriched data, insights, analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation. Whether it’s providing insights to transform the water industry or accelerating the delivery of a critical vaccine, our aim is to fuel the world’s greatest breakthroughs by harnessing the power of human ingenuity. Learn more about our products and services ... Saznajte više
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"During my five-year journey at Clarivate, I've had the opportunity to go through several promotions which helped me understand better the service and product we deliver. Working as Associate Product Owner ... " Pročitajte celo iskustvo
Beneficije
- TEAM BUILDING
- SPORT AND FITNESS
- AWARDS, BONUSES, GIFTS
- FOOD AND DRINKS
- EDUCATION, PROFESSIONAL DEVELOPMENT
- PRIVATE HEALTH INSURANCE
- PERSONALIZED BENEFITS
- FUN & ENTERTAINMENT
- PARKING AVAILABLE
- COMPANY DISCOUNT
- FLEXIBLE WORKING HOURS
- HEALTH AND WELLBEING