ipan/Delegate – Group is a leading provider of IP management services and software, supporting the largest IP owners around the globe. It is one of the fastest growing service companies in management and administration of intellectual property. With Headquarters in Munich, Germany and offices in Belgium, Austria, France, Italy, Serbia, Netherlands, Sweden and United States, IPAN protects, monitors and validates IP rights in nearly 200 countries worldwide.
We are looking for a
1st line Support Team Leader
Belgrade
We would expect from you:
- Managing the workload of the team to ensure that all support Incidents and change/project requests are dealt with promptly, efficiently and within the SLA timescales
- Ensure that relevant information is effectively communicated to the team
- Produce and present reports and statistics on team performance
- Monitor procedures, review and update as necessary
- Directly responding to Operation Manager
- Close collaboration with the teams in the 2nd level support
- Extension and further development of support documentation
Our ideal match:
- Has previous leadership experience
- Is strongly customer oriented
- Has excellent command of English (written and spoken)
- Knowledge of French would be an asset
- Strong commitment, high personal responsibility and communication skills
- Has basic knowledge in writing database queries
- Has basic technical background
- Has experience with some ticketing system (Jira, Oracle etc.)
We offer:
- A knowledgeable, high-achieving, experienced and fun team
- The chance to be part of a rapidly growing company and the next success story
- Free and healthy meals for all our colleagues
- Private health insurance
We take care of the people we hire and the teams we build. We mind.
Deadline for applications: 23.05.2019.
Clarivate
Clarivate is a global leader in trusted and transformative intelligence. We bring together enriched data, insights, analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation. Whether it’s providing insights to transform the water industry or accelerating the delivery of a critical vaccine, our aim is to fuel the world’s greatest breakthroughs by harnessing the power of human ingenuity. Learn more about our products and services ... Saznajte više
Iskustva zaposlenih
"During my five-year journey at Clarivate, I've had the opportunity to go through several promotions which helped me understand better the service and product we deliver. Working as Associate Product Owner ... " Pročitajte celo iskustvo
Beneficije
- TEAM BUILDING
- SPORT AND FITNESS
- AWARDS, BONUSES, GIFTS
- FOOD AND DRINKS
- EDUCATION, PROFESSIONAL DEVELOPMENT
- PRIVATE HEALTH INSURANCE
- PERSONALIZED BENEFITS
- FUN & ENTERTAINMENT
- PARKING AVAILABLE
- COMPANY DISCOUNT
- FLEXIBLE WORKING HOURS
- HEALTH AND WELLBEING