Join us in our Excellence Center in Belgrade!

Headquartered at Zurich Airport in Switzerland, SR Technics is one of the world’s leading independent providers of technical services for the civil aviation sector. It provides services to about 500 airline customers through an extensive network of international operations and sales offices in Europe, America, Asia and the Middle East.Part of SR Technics’ vision is to have a global footprint that brings SR Technics closer to our customers wherever they are in the world, with the right services and know-how in the right place.

To meet the highly ambitious strategic growth plans SR Technics is currently looking to select a confident and enthusiastic

Account Management Specialist  
(Line Maintenance)

to work in Belgrade

The Account Management Specialist contributes to the smooth and efficient delivery of all Line Maintenance services to assigned customers ensuring that the service level contracted is fulfilled and managing the total customer service relationship as well as KPIs of assigned customer accounts (financial and operational). He / she will support the extended customer team for continuous improvement initiatives within the framework of the assigned customer relationships providing financial and operational improvements for assigned customers as well as for the company.

Your responsibilities:

• Manage the customer contract database
• Read and understand the contents of the contracts to ensure that the company delivers on requirements
• Identify risks and take appropriate actions
• Manage issues related to the database and ensure completion, updating and escalation as required
• Define, manage and monitor customer account value flows (contract profitability, revenues, invoicing accuracy, days to invoice)
• Continually maintain customer and contract profitability overviews through Business Warehouse analysis
• Participate in weekly operational reviews
• Measure account performance relative to forecast
• Provide customer profile and KPIs (utilization, fleet aging, fleet development, scrap rates)
• Initiate and monitor the invoicing process
• Participate in  the issue resolution process for assigned customers
• Drive root cause analysis to understand shortfalls and opportunities
• Direct input to the product management team, drive single interface with assigned customers
• Drive continuous improvement
• Reference: udehngiYrn72Ku-ECK7O945HJHszgPuI8wlgyc3PMTo.

Your profile:

To fulfill this position successfully, your qualifications must include:

• University degree in engineering or technical sciences (e.g. Aerospace Engineering) or equivalent working experience
• Further education in Business Administration would be a plus
• 3+ years of working experience in the aviation industry with similar function
• Basic knowledge in business economics and prior experience in contract negotiation
• Expertise in relationship management and exposure to working under time pressure
• Basic understanding of contract law
• Experience in coordinating solutions to technical matters relevant to an airline
• Ability to understand and explain technical issues to non-technical audience  
• Fluency in English
• IT Literacy (e.g. MS Office)

Personal competencies:

• Self-motivated, actively takes ownership, initiative and responsibility
• Strong intercultural awareness and sensitivity
• Professional conflict management skills
• Professional customer and result orientation
• Expert level of analytical capabilities
• Professional communication skills    

Your chance:

• An attractive position in a global and dynamic company in the aircraft maintenance business
• Competitive employment conditions
• Opportunity for professional and personal development

Thank you for your interest.

By submitting your application, you give your consent that all personal data you have submitted may be processed by us for the purposes of the selection process in our company.

Please note that only candidates who meet the listed requirements will be contacted.

Deadline for applications: 06.12.2016.