We are looking for:
Account Manager
Novi Sad
Description
Brisqq provides local logistics-as-a-service, enabling retailers to offer same day or future date deliveries and returns in 1-hour timeslots. Our technology takes the pain out of delivery for retailers by connecting them with local, crowdsourced, freelancers, providing 100% visibility over deliveries.
Our state-of-the-art security features ensures ultimate peace of mind. We have done 100k+ of deliveries to date in London and count some of the largest names in retail as our customers.
Role
- Provide after-sales support to retain customers
- Address all product-related queries on time
- Train customers to use products effectively
- Provide team with customers’ feedback to help identify potential new features or products
- Analyse customers’ needs and suggest additional product use cases to meet their requirements
- Liaise with the sales team to identify and grow customer opportunities
- Assist with challenging client requests or issue escalations as needed
- Keep track of sales performance metrics
Requirements:
- Proven work experience as an Account Manager or relevant role
- Outstanding knowledge of MS Office CRM software (e.g. Salesforce)
- An ability to gasp customers’ needs and suggest timely solutions
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- BSc or BA in Business Administration, Sales or Marketing
Note: The candidate will be registered as an entrepreneur at Business Registers Agency with flat-rate taxation request, and will have a concluded business cooperation agreement with the employer.