Junior Account Manager
Belgrade
InsideMaps creates 3D models and floor plans of home interiors that help potential home buyers visualize the interior of a home, and homeowners to try out furniture and make home improvements in their virtual home. Its 3D models and floor plans help in virtual interior designing: changing wall colours; flooring; adding furniture; visualize future residence; and viewing and arranging retailer's furniture in own homes and customize its fabric and finish. The company was incorporated in 2013 and is based in Mountain View, California.
We are looking for an Junior Account Manager to support our US sales team in B2B activities.
Responsibility
- Serve as the primary point-of-contact for InsideMaps B2B portfolio of customers
- Partner with customers to establish clear business goals, timelines, priorities, and metrics of success
- Serve as the primary point of escalation for critical customer issues
- Develop a targeted training and adoption plan, based on customer-specific business objectives to increase user engagement, retention and satisfaction
- Lead training for customer teams (webinar), highlighting key InsideMaps features and functionality
- Act as a liaison between internal teams to ensure high-priority customer needs are being met - coordinate with sales, marketing, product, support, and engineering teams to escalate high-impact customer needs
- Effectively manage customer relationships - and own responsibility for retention (renewals)
Requirements:
- Bachelors and/or Masters Degree
- Previous B2B sales and/or account management experience is considered a plus
- Strong commitment to ensuring customers business objectives are achieved
- Ability to prioritize customer needs and surface the issues internally that will have the most impact on customer satisfaction and retention
- Proactive, positive, self-starter with a passion for continually improving the processes around you
- Desire to work in a team-based, collaborative environment
- Outstanding organizational skills, ability to manage multiple projects
- Passionate about building customer relationships
- Ability to thrive in a fast-paced startup environment
What we offer:
- Diverse and challenging projects and dynamic working environment
- International working environment
- Competitive compensation package
- Private health insurance
- Company sponsored training, workshops, education and team buildings
- Culture that promotes focus on customers, transparency, data-driven approach, passion for work, accountability and integrity
Join our team and send us your application in English.
Deadline for applications: 24.01.2019.
Konkurs je istekao.