Job listing has been deactivated

This job listing has been deactivated 23.04.2018 at the request of the employer.

Trizma d.o.o.

Trizma is a trusted Business Process Services (BPS) provider for some of the leading global companies, in industries such as financial services, IT, health care, and aero-space industry. Founded in 2002, our 3 growth pillars are: service innovation, customer excellence and a consultative approach to process efficiency.

We respect and we grow our human capital. We offer our own ecosystem a strong foundation which represents an international working environment with its own dynamic. We are consistent in growing a quality professional environment which recognizes the importance of each action.

Account Support Analyst 

Position summary:

As an Account Support Analyst, you will be responsible for the relationship with a number (~10) of assigned financial clients. This relationship is the primary point of contact for these clients.

This position requires a strong self-starter who can proactively engage a virtual, cross organizational team, and who has senior level interpersonal skills such as influence management, negotiation, and analytical/problem solving skills. Develop a solid understanding of the client’s needs, organization structure & contact / escalation points within the business / technology organization.

Job Requirements:

  • Prepares standard and ad-hoc reports to ensure SLA and other metrics are presented accurately.
  • Ensure customer data integrity for service delivery, billing and customer reporting.
  • Maintain customer relations, observe customer process change, attend vendor and customer meetings when required.
  • Assists Division Director, Executive Service Managers and Senior Service Analysts when necessary.
  • Manage client expectations and service requirements, create adaptive solutions to address specific client needs.
  • Act as an internal proxy for the client to ensure decisions are made in their best interests & that these are appropriately communicated to the client.
  • Identify internal (and client) service improvement opportunities; manage these as part of a service improvement plan
  • Engage with the Managed Services teams, Field Delivery teams, etc. during incidents impacting the client and ensure the communication issues is effectively and transparently communicating to the client & their needs.
  • Conduct regular (monthly) Service Reviews with the client, providing KPIs and data to support the discussion / review performance to SLAs.

Qualifications

  • Bachelor's Degree required or equivalent work experience and minimum 3+ years of experience in Customer Services and/or Business Operations
  • Experience of managing corporate / large scale client service relationships
  • Experience with working with resources that are geographically distributed and culturally diverse
  • Strong English written and oral communication skills
  • Needs to be available for all US Time Zones to coordinate with Customers and internal teams. May need to adjust as account responsibilities dictate.
  • Ability to resolve conflict & facilitate decision-making
  • Proven ability to make complex decisions based on experience, analysis and judgment
  • Flexible, process-oriented, organized, with excellent analytical & troubleshooting skills
  • In depth knowledge of Excel, Power Point and other Microsoft Office products. Able to run and manipulate queries in SAP Business Objects.
  • Not convicted or in a process of conviction

Trizma is offering:

  • Long term employment opportunity for best performing candidates
  • Performing services for a multinational company
  • Dynamic and responsible position
  • Chance for a professional and personal development
  • Advancement opportunity
  • Paid training

Deadline for applications: until fulfilled

Job listing has been deactivated

This job listing has been deactivated 23.04.2018 at the request of the employer.

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Trizma

Dobrošli u Trizma tim! 
Trizma je osnovana 2002. godine. 
Poslujemo u okviru outsourcing biznisa i  definišemo se kao BPS (Business Process Service) provajder. 
Poslujemo sa klijentima na 15 jezika, koji su u 51 zemlji i na 5 kontinenata. 
Naša orijentacija ka svetskom tržištu rezultira stalnom mogućnošću izbora novih pozicija. 
​Izuzetno poznavanje jezika, energija i ambicija naših ... Pogledaj više.

Iskustva zaposlenih


U Trizmi sam od 2014.godine i počela  sam kao praktikantinja u HR sektoru. Prihvatila sam izazov jer mi se  činilo  kao sjajna prilika da vidim kako  funkcioniše zapošljavanje ... Pogledaj više.

Beneficije


  • Novogodišnji paketići za Trizma mališane naših zaposlenih
  • Profesionalno usavršavanje kroz različite obuke u organizaciji Trizma Learning Centra
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