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Konkurs je deaktiviran. Na zahtev poslodavca, konkurs je deaktiviran dana 23.04.2018 pre isteka prvobitno postavljenog roka.

Account Support Analyst

Trizma d.o.o.

Beograd

do popune

ugovor puno radno vreme
Trizma d.o.o.

Trizma is a trusted Business Process Services (BPS) provider for some of the leading global companies, in industries such as financial services, IT, health care, and aero-space industry. Founded in 2002, our 3 growth pillars are: service innovation, customer excellence and a consultative approach to process efficiency.

We respect and we grow our human capital. We offer our own ecosystem a strong foundation which represents an international working environment with its own dynamic. We are consistent in growing a quality professional environment which recognizes the importance of each action.

Account Support Analyst 

Position summary:

As an Account Support Analyst, you will be responsible for the relationship with a number (~10) of assigned financial clients. This relationship is the primary point of contact for these clients.

This position requires a strong self-starter who can proactively engage a virtual, cross organizational team, and who has senior level interpersonal skills such as influence management, negotiation, and analytical/problem solving skills. Develop a solid understanding of the client’s needs, organization structure & contact / escalation points within the business / technology organization.

Job Requirements:

  • Prepares standard and ad-hoc reports to ensure SLA and other metrics are presented accurately.
  • Ensure customer data integrity for service delivery, billing and customer reporting.
  • Maintain customer relations, observe customer process change, attend vendor and customer meetings when required.
  • Assists Division Director, Executive Service Managers and Senior Service Analysts when necessary.
  • Manage client expectations and service requirements, create adaptive solutions to address specific client needs.
  • Act as an internal proxy for the client to ensure decisions are made in their best interests & that these are appropriately communicated to the client.
  • Identify internal (and client) service improvement opportunities; manage these as part of a service improvement plan
  • Engage with the Managed Services teams, Field Delivery teams, etc. during incidents impacting the client and ensure the communication issues is effectively and transparently communicating to the client & their needs.
  • Conduct regular (monthly) Service Reviews with the client, providing KPIs and data to support the discussion / review performance to SLAs.

Qualifications

  • Bachelor's Degree required or equivalent work experience and minimum 3+ years of experience in Customer Services and/or Business Operations
  • Experience of managing corporate / large scale client service relationships
  • Experience with working with resources that are geographically distributed and culturally diverse
  • Strong English written and oral communication skills
  • Needs to be available for all US Time Zones to coordinate with Customers and internal teams. May need to adjust as account responsibilities dictate.
  • Ability to resolve conflict & facilitate decision-making
  • Proven ability to make complex decisions based on experience, analysis and judgment
  • Flexible, process-oriented, organized, with excellent analytical & troubleshooting skills
  • In depth knowledge of Excel, Power Point and other Microsoft Office products. Able to run and manipulate queries in SAP Business Objects.
  • Not convicted or in a process of conviction

Trizma is offering:

  • Long term employment opportunity for best performing candidates
  • Performing services for a multinational company
  • Dynamic and responsible position
  • Chance for a professional and personal development
  • Advancement opportunity
  • Paid training

Deadline for applications: until fulfilled

    Konkurs je deaktiviran. Na zahtev poslodavca, konkurs je deaktiviran dana 23.04.2018 pre isteka prvobitno postavljenog roka.
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