Advanced Customer Support Representative
Subotica
Start your career in Telenor and join our Advanced Customer Support team, where you can develop your professional skills and learn every day. You will meet young, positive and talented colleagues and maybe new friends for a lifetime. Here you can express your opinion, bring innovations and original ideas and work in a creative and dynamic workplace and supportive atmosphere.
This position means a lot of written communication and creativity. Your tasks would be:
- Fast and qualitative solving of customer complaints within defined terms and providing all necessary information
- Represent and effectively communicate the “voice of the customer” to other business units to ensure a better customer experience
- Proactively solving customer complaints for the purpose of reducing the number of future complaints and increasing user satisfaction
- Communication and coordination with other departments within Telenor with the purpose of solving customer complaints
- Bringing new creative ideas t positively impact the team and improve overall customer experience
- Identify content produced in other parts of the organization, adapt it and share it with colleagues
- Education of customers and mentoring colleagues
For the good start, you will need:
- Minimum High school degree
- Fluency in English
- Business communications and correspondence ability
- Proficient with MS Office
- Excellent negotiation skills
- Excellent communication and presentation skills
You will enjoy:
- Working in a dynamic environment allows to freely express opinions, ideas and inspire new ways of doing things
- Competitive terms and conditions
- Be part of a highly competent and collaborative environment
Joining our team will bring you benefits that will make your job even better:
- You will be working in comfortable and functionally equipped working space
- Relaxation zone for employees with Sony PlayStation and table football
- Attractive salary package including great vacation bonus
- Company phone and number with unlimited internet
- Annual health check
- Friendly and dynamic team with will support you from the beginning
- Working experience in our Advanced Customer Support Team is a good starting point for continuing career development in Telenor
Hope to see you soon!
The position is through outsourcing agency.
Please apply by 27.05.2019.
Yettel je novi tehnološki i telekomunikacioni brend PPF Telekom Grupe, predstavljen 2022. godine u Bugarskoj, Mađarskoj i Srbiji. Pružamo digitalne usluge i povezanost, sa fokusom na korisnike i jednostavnom misijom: pomoći im da pronađu svoj balans. Imamo skoro tri miliona korisnika u Srbiji i do marta 2022. godine poslovali smo pod imenom Telenor Srbija. Prisutni smo na tržištu od 2006. godine i trenutno zapošljavamo više od 1800 ljudi. Za one koji tek započinju svoju karijeru, tokom cele godine ... Saznajte više
Iskustva zaposlenih
"Odabrao sam Yettel kako bih se upoznao sa radom korporacije. Zanimalo me je kako funkcioniše komunikacija i rad u tako velikom sistemu. Najviše me je iznenadila posvećenost ljudi u timu da mi na najbolji ... " Pročitajte celo iskustvo
Beneficije
- EDUKACIJA, PROFESIONALNI RAZVOJ
- ZABAVNI SADRŽAJ
- WELLNESS
- SPORT I REKREACIJA
- DOBROVOLJNO ZDRAVSTVENO OSIGURANJE
- DODATNI SLOBODNI DANI
- FLEKSIBILNO RADNO VREME
- NAGRADE, BONUSI, POKLONI
- OBEZBEĐENA OPREMA ZA RAD
- PORODICA I RODITELJSTVO
- OBUKE, KONFERENCIJE
- HRANA I PIĆE
- OTKUP OPREME
- RAD OD KUĆE
- DRUŠTVENA ODGOVORNOST