We are looking for:
After Sales Service Trainer
Belgrade
After Sales Service Trainer responsibilities include:
- Developing digital and print educational material (e.g. videos and manuals)
- Organizing classroom-style seminars
- Conducting role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
Job brief
We are looking for a Customer Service Trainer to educate our support and customer service teams by conducting seminars and interactive courses. Ultimately, you will make sure our customer service representatives develop their skills and successfully address clients’ needs.
Responsibilities
- Develop digital and print educational material (e.g. videos and manuals)
- Organize classroom-style seminars about product features and aftersales techniques
- Schedule regular training sessions (e.g. monthly or quarterly)
- Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
- Assess the impact of each educational course on staff performance and client satisfaction
- Maintain updated records of training curricula and material
Requirements
- Work experience as a Customer Service Trainer or similar role
- Experience in customer service and service network positions is a plus
- Excellent communication and presentation skills
- Additional certification in training is a plus
- Ready to travel frequently
Deadline for applications: 05.06.2019.
Beko Balkans d.o.o.
- Omladinskih brigada 88/1, Beograd, Srbija
- PIB: 108843842
- Matični broj: 21079146