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SAM d.o.o. raspisuje oglas za poziciju Back Office Executive. Za obavljanje ovog posla neophodno je dobro poznavanje jezika na kojem je oglas napisan. Ukoliko tekst oglasa ne razumete u potpunosti, savetujemo vam da razmislite da li je ovo pravi posao za vas.

SAM d.o.o.

Back Office Executive

Belgrade

We are looking for a Back Office Executive to assist our customers with technical problems when using our services and to provide assistance to all the departments of the company..

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities:

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints and reach out to provide assistance
  • Gather customer feedback and share with other departments related to the issue
  • Appropriate handling and management of security incidents, problems and changes
  • Conducting risk assessments and assure all key supplier risk activities
  • Provide appropriate reporting and management information
  • Supporting effective information security awareness to the organisation
  • Creating reports

Requirements:

  • Excellent communication and problem-solving skills
  • Patience when handling tough cases
  • Excellent networking skills
  • Ability to work, interact and communicate with other team members and other departments
  • Integrity and professional ethics
  • Superb interpersonal skills, including the ability to quickly build trust with customers
  • Proficiency in Excel
  • Previous experience on Financial Market would be an advantage but not essential

You will enjoy:

  • Working in comfortable and functionally equipped working space
  • A mentor and a manager to help you develop a technical skill set in a dynamic environment, with additional training programs to help you advance on this journey
  • Friendly and dynamic team who will support you from the beginning
  • Creative team buildings, happy hours and many different special bonuses
  • Lucrative conditions and above average starting salary
  • An opportunity to grow inside the organization

 Deadline for applications: 14.12.2019.

Apply here
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