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Konkurs je istekao.

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We are looking for:

After Sales Service Trainer

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After Sales Service Trainer responsibilities include:

  • Developing digital and print educational material (e.g. videos and manuals)
  • Organizing classroom-style seminars
  • Conducting role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)

Job brief

We are looking for a Customer Service Trainer to educate our support and customer service teams by conducting seminars and interactive courses. Ultimately, you will make sure our customer service representatives develop their skills and successfully address clients’ needs.

Responsibilities

  • Develop digital and print educational material (e.g. videos and manuals)
  • Organize classroom-style seminars about product features and aftersales techniques
  • Schedule regular training sessions (e.g. monthly or quarterly)
  • Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
  • Assess the impact of each educational course on staff performance and client satisfaction
  • Maintain updated records of training curricula and material

Requirements

  • Work experience as a Customer Service Trainer or similar role
  • Experience in customer service and service network positions is a plus
  • Excellent communication and presentation skills
  • Additional certification in training is a plus
  • Ready to travel frequently

Deadline for applications: 05.06.2019.

Konkurs je istekao.

Napomena: Poslovi.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.


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Feel free to call us +38124.41.55.615 or contact us by email poslovi@infostud.com.