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Konkurs je istekao.

Business Contact Center Representative

Telenor

Beograd

27.06.2017.

ugovor puno radno vreme

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Telenor, digi, dtac, Grameenphone and Canal Digital are all part of Telenor Group. Together, we connect around 200 million people worldwide through digital experiences. Our 33,000 employees across the world provide people with the ability to connect with what they care about, at all times and in all places.

Business Contact Center Representative

Belgrade

Responsibilities:

  • Providing quick, accurate and professional informing of customers regarding Telenor services, products and prices
  • Handling inbound/outbound calls from/to Business customers
  • Processing customer requests through Customer Care and FLS applications received through all channels of communication (snail mail, fax,e mail, web) or forwarded by other departments within the Telenor
  • Selling services and products to existing and potential customers
  • Immediate support to Sales and Marketing department through unique and common approach to customers
  • Customer database update and administration through FLS application;
  • Realization of business outbound campaigns in cooperation with Marketing Department
  • Regular feedback about services and products
  • Help new colleagues to gain knowledge and skills through mentoring
  • Show overall proactive approach
  • Proactively solving user complaints for the purpose of reducing the number of official complaints and increasing user satisfaction

Requirements:

  • High school, College degree
  • Fluent in English
  • Minimum 2 years of experience in mobile services
  • Excellent knowledge of Telenor services and processes
  • Business communications and correspondence ability
  • Proficient with MS Office
  • Proficient with customer care applications (BSCS, VPN, INFO)
  • Excellent negotiation and sale skills
  • Excellent communication and presentation skills
  • Responsible, hardworking and dedicated
  • Goal-driven and result oriented
  • Service minded and customer focused
  • Desire to learn and for self improvement
  • Team oriented and cooperative

We offer:

  • Be part of a highly competent and collaborative environment
  • Be a part of a company that empowers societies
  • Employee Share Program

This position is through Outsourcing agency.

Please apply by 27.06.2017.

    Konkurs je istekao.
    Upoznajte poslodavca Yettel d.o.o.

    Yettel d.o.o.

    Yettel je novi tehnološki i telekomunikacioni brend PPF Telekom Grupe, predstavljen 2022. godine u Bugarskoj, Mađarskoj i Srbiji. Pružamo digitalne usluge i povezanost, sa fokusom na korisnike i jednostavnom misijom: pomoći im da pronađu svoj balans. Imamo skoro tri miliona korisnika u Srbiji i do marta 2022. godine poslovali smo pod imenom Telenor Srbija. Prisutni smo na tržištu od 2006. godine i trenutno zapošljavamo više od 1800 ljudi. Za one koji tek započinju svoju karijeru, tokom cele godine ... Saznajte više

    Iskustva zaposlenih

    "Odabrao sam Yettel kako bih se upoznao sa radom korporacije. Zanimalo me je kako funkcioniše komunikacija i rad u tako velikom sistemu. Najviše me je iznenadila posvećenost ljudi u timu da mi na najbolji ... " Pročitajte celo iskustvo

    Beneficije

    • EDUKACIJA, PROFESIONALNI RAZVOJ
    • ZABAVNI SADRŽAJ
    • WELLNESS
    • SPORT I REKREACIJA
    • DOBROVOLJNO ZDRAVSTVENO OSIGURANJE
    • DODATNI SLOBODNI DANI
    • FLEKSIBILNO RADNO VREME
    • NAGRADE, BONUSI, POKLONI
    • OBEZBEĐENA OPREMA ZA RAD
    • PORODICA I RODITELJSTVO
    • OBUKE, KONFERENCIJE
    • HRANA I PIĆE
    • OTKUP OPREME
    • RAD OD KUĆE
    • DRUŠTVENA ODGOVORNOST
    Više o poslodavcu

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