Business Contact center Team Leader
Belgrade
Key responsibilities:
- Responsible for the management and development of the high competent team dedicated to deliver superior customer service and experience
- Handling the process of performance and team development
- Lead, monitor and motivate agents to successfully deliver all tasks and targets on daily and monthly bases
- Provide new ideas and ways for improving existing working processes
- Implementation of defined activities aimed at securing optimum channel operational efficiency and profitability
- Assists management team and stakeholders related to key channel activities
- Create an inspiring team environment with an open communication culture
For the good start you will need:
- Minimum High school diploma, preferred bachelor’s degree
- Fluent in English
- Excellent communication and presentation skills
- Leadership skills and excellent organizational capabilities
- Proficient with MS Office
- Experience in Telecommunication and Customer Care department is an advantage
You will enjoy:
- Working in a dynamic and friendly environment which allows you to grow and develop
- Competitive benefits and great working conditions
- Private health insurance and paid yearly regular medical check-up
- Mobile phone with unlimited internet
- Recreation or health program
- Career development opportunities
Please, apply by 29.02.2020.
Yettel je novi tehnološki i telekomunikacioni brend PPF Telekom Grupe, predstavljen 2022. godine u Bugarskoj, Mađarskoj i Srbiji. Pružamo digitalne usluge i povezanost, sa fokusom na korisnike i jednostavnom misijom: pomoći im da pronađu svoj balans. Imamo skoro tri miliona korisnika u Srbiji i do marta 2022. godine poslovali smo pod imenom Telenor Srbija. Prisutni smo na tržištu od 2006. godine i trenutno zapošljavamo više od 1800 ljudi. Za one koji tek započinju svoju karijeru, tokom cele godine ... Saznajte više
Iskustva zaposlenih
"Odabrao sam Yettel kako bih se upoznao sa radom korporacije. Zanimalo me je kako funkcioniše komunikacija i rad u tako velikom sistemu. Najviše me je iznenadila posvećenost ljudi u timu da mi na najbolji ... " Pročitajte celo iskustvo
Beneficije
- EDUKACIJA, PROFESIONALNI RAZVOJ
- ZABAVNI SADRŽAJ
- WELLNESS
- SPORT I REKREACIJA
- DOBROVOLJNO ZDRAVSTVENO OSIGURANJE
- DODATNI SLOBODNI DANI
- FLEKSIBILNO RADNO VREME
- NAGRADE, BONUSI, POKLONI
- OBEZBEĐENA OPREMA ZA RAD
- PORODICA I RODITELJSTVO
- OBUKE, KONFERENCIJE
- HRANA I PIĆE
- OTKUP OPREME
- RAD OD KUĆE
- DRUŠTVENA ODGOVORNOST