Trizma smart sourcing is a leading Serbian BPTO company. Trizma’s mission is to work closely in partnership with its clients in order to discover, develop and deliver services to the end clients with the “soul service“ way based on Trust and Dedication.

In 11 years of existence Trizma provides innovative solutions based on Lean process optimization and applying leading technologies and know how. These include Cross Industry Solutions, Industry Specific Solutions and Tailor Made Solutions from the identification of customer need, government and management consulting, design of the solution, planning and implementation and management of operation.

Starting cooperation with a globally recognized multinational company, Trizma is looking to hire high language skilled candidates to provide quality support to different global markets, on the following position:

BUSINESS OPERATIONS ANALYST

Position in Belgrade

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

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• Presents and gains agreement for problem isolation, solution creation and implementation plans; Isolates standard problems
• Customizes and provides business data for knowledge applications; Prepares standard reports
• Analyzes, designs, and develops well-defined methods and procedures for service related activities
• Develops understanding of TD systems, Sales Operations activities and resolve customer problems
• Provides additional support efforts to enhance program rollouts including effective communication and cooperation among the area
• Generate EDW database queries & perform audit review of regions closed work orders
• Create scripts necessary to ensure equipment is added to maintenance enrollment (in SOM WFT) and /or T & M for future billing opportunities
• Conduct research necessary to process cancellations and T & M Requests; Understand and support monthly financial outlook process
• Applies research, information gathering and analysis skills to factual information; Tracks, monitors, and maintains data and information; Identify trends in data
• Create reports for local management keeping them informed as to what is being billed, voided & rejected; Create ad hoc customer reporting as needed
• Responsible for the resolution of complex service/solution issues escalated by sales people, customers, or operations; Responsive and aggressive in handling customer escalations and internal escalations

Candidate profile and qualifications:

• Fluent English
• Technical/Vocational Certification (Bachelor’s degree is preferred)
• 1-2 years of related experience
• Knowledge of Accounts Receivable (AR) process
• Familiarity with D1 & SOM WFT systems
• Solid understanding of field service delivery programs and processes
• Strong analytical skills with attention to detail and accuracy
• Excellent interpersonal skills; Professional communication skills
• Solid proficiency in Microsoft Office applications
• Strong organizational skills
• Ability to work independently

 Trizma is offering:

• Long term employment opportunity for best performing candidates
• Performing services for a multinational company
• Dynamic and responsible position
• Chance for a professional and personal development
• Advancement opportunity
• Paid training

If you are confident that you are the right candidate for this challenging position,

please send your CV in English.