Telenor Common Operation (TnCO) is Technology Service Provider delivering Network and IT services to Telenor Business units.

TnCO was established on the 1st of October, 2013 with 100% ownership by Telenor. The company has 800+ employees from four countries. The headquarter is in Budapest, Hungary, while branch offices are located in Belgrade, Serbia, Podgorica, Montenegro, and Sofia, Bulgaria. Telenor Common Operation currently has seven customers: Telenor Hungary, Telenor Serbia and Telenor Montenegro, Telenor Bulgaria, Telenor Denmark, Telenor Sweden, and Global Wholesale (Norway).

Business System Support Analyst

Belgrade

Responsibilities:

• Providing support for business application users;
• Sending fault reports/service calls/bugs to back offices and vendors;
• Receiving, managing and monitoring service requests and incidents trough their lifecycle and administering support work in ticketing system​;
• Managing incidents and requests to assure Service Level Agreementis met;
• Maintaining teams KPIs on agreed level;
• Parameterization of business applications if needed;
• Creating training materials, and hold trainnings for business application users;
• Participating in professional trainings;
• Continuously developing business application related process knowledge;
• Creating reports about the supported services;
• Creating knowledge base articles;
• Working according to company wide policies and processes;
• Performs those tasks what the direct superior asks, in the process management professional area.
• Reference: nrUkmqGnIPiwWRHZutFg8dRjh5MU_aRgIdhZ8TO8Xms.

Requirements:

• Have a high school degree or are currently enrolled in College or University in IT domain;
• Fluent  in Serbian and English, both written and oral;
• Familiarity of the flow of business applications and processes would be an advantage;
• Passionate about solving problems, consider yourself a innovator and a person who thinks outside of the box;
• Among your friends you are the go-to guy/girl for all IT related questions;
• Prefer working in a team and you are eager to learn from others and help your team members when they need help;
• Thorough knowledge of MS Office;
• Mobile, willing to travel in the CEE and Scandinavian region;
• Customer centricand willing to anticipate internal and external clients needs and commitment to customer satisfaction;

We offer:

• Working in a dynamic environment allows to freely express opinions, ideas and inspire new ways of doing things
• Great benefits
• A key role in shaping the future Telenor, in an industry undergoing massive change
• Attractive international career opportunities in Telenor for the right candidate
• Competitive terms and conditions

Be part of a highly competent and collaborative environment

Please apply by 20.12.2017.