Konkurs je istekao.


Telenor Common Operation (TnCO) is Technology Service Provider delivering Network and IT services to Telenor Business units.

TnCO was established on the 1st of October, 2013 with 100% ownership by Telenor. The company has 800+ employees from four countries. The headquarter is in Budapest, Hungary, while branch offices are located in Belgrade, Serbia, Podgorica, Montenegro, and Sofia, Bulgaria. Telenor Common Operation currently has seven customers: Telenor Hungary, Telenor Serbia and Telenor Montenegro, Telenor Bulgaria, Telenor Denmark, Telenor Sweden, and Global Wholesale (Norway).

Business System Support Analyst



  • Providing support for business application users;
  • Sending fault reports/service calls/bugs to back offices and vendors;
  • Receiving, managing and monitoring service requests and incidents trough their lifecycle and administering support work in ticketing system​;
  • Managing incidents and requests to assure Service Level Agreementis met;
  • Maintaining teams KPIs on agreed level;
  • Parameterization of business applications if needed;
  • Creating training materials, and hold trainnings for business application users;
  • Participating in professional trainings;
  • Continuously developing business application related process knowledge;
  • Creating reports about the supported services;
  • Creating knowledge base articles;
  • Working according to company wide policies and processes;
  • Performs those tasks what the direct superior asks, in the process management professional area.


  • Have a high school degree or are currently enrolled in College or University in IT domain;
  • Fluent  in Serbian and English, both written and oral;
  • Familiarity of the flow of business applications and processes would be an advantage;
  • Passionate about solving problems, consider yourself a innovator and a person who thinks outside of the box;
  • Among your friends you are the go-to guy/girl for all IT related questions;
  • Prefer working in a team and you are eager to learn from others and help your team members when they need help;
  • Thorough knowledge of MS Office;
  • Mobile, willing to travel in the CEE and Scandinavian region;
  • Customer centricand willing to anticipate internal and external clients needs and commitment to customer satisfaction;

We offer:

  • Working in a dynamic environment allows to freely express opinions, ideas and inspire new ways of doing things
  • Great benefits
  • A key role in shaping the future Telenor, in an industry undergoing massive change
  • Attractive international career opportunities in Telenor for the right candidate
  • Competitive terms and conditions

Be part of a highly competent and collaborative environment

Please apply by 20.12.2017.

Konkurs je istekao.

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