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Konkurs je istekao.

CRM Analyst / Administrator SalesForce

SR Technics Services d.o.o.

Beograd

18.11.2017.

ugovor puno radno vreme

SR Technics Services d.o.o.

SR Technics Services d.o.o.

Join us in our Excellence Centre in Belgrade!

Headquartered at Zurich Airport in Switzerland, SR Technics is one of the world’s leading independent providers of technical services for the civil aviation sector. It provides services to about 500 airline customers through an extensive network of international operations and sales offices in Europe, America, Asia and the Middle East.

Part of SR Technics’ vision is to have a global footprint that brings SR Technics closer to our customers wherever they are in the world, with the right services and know-how in the right place.

To meet the highly ambitious strategic growth plans SR Technics is currently looking to select a confident and enthusiastic

CRM Analyst / Administrator SalesForce

Belgrade

In this role, you report to the Head of Commercial Programs and you are responsible for maintaining the functionality of the CRM tool SalesForce as well as the design and implementation of required changes, new features and applications, ensuring the state of the art condition of this tool. You are the single point of contact for all SalesForce users within SR Technics, conducting ongoing trainings and supporting its users and the business with continuous improvements and solutions.

Your responsibilities:

  • Perform administration of Salesforce, including user account maintenance, profile maintenance, system configuration and updates as well as maintaining integrity of the system and data quality; manage support and administrative requests and needs of users.
  • Continuously develop and extend SalesForce as the CRM tool of SR Technics.
  • Design, implement and test solutions against requirements and maintain related reports, dashboards, processes and standards as well as required documentation.
  • Engage in continuous improvement: actively gather requirements and trends for new functionality/processes to improve system performance, data delivery and CRM functionalities serving the business with enhanced/new applications and professionalized use of the CRM tools. Identify inefficiencies and opportunities for automation and elimination of waste.
  • Cooperate with departments and users to identify and support best practices in SalesForce.
  • Implement solutions and applications/features using standard Salesforce functionality and APEX.
  • Coordinate trainings and develop programs to ensure effective and efficient use of SalesForce as the core CRM tool, improving user adoption and system value across SR Technics.
  • Maintain an accurate system and interfaces.
  • Liaise with external service providers.

Your profile:

To fulfill this position successfully, your qualifications must include:

  • University Degree, equivalent education or extensive related work experience
  • At least 4 years of SalesForce experience in administration, maintenance, programming and technical subject matter is a must (using “SalesForce Classic Interface” and “SalesForce Data Loader”)
  • Knowledge of “SalesForce APEX code” and experience with “lightning interface” is an advantage
  • Experiences in programming, databases and SQL are welcome
  • Familiarity with sales/marketing processes and activities is a clear plus
  • Proficient with MS Office, especially Microsoft Excel
  • Very good communication skills in English is a must, German would be beneficial
  • Proven analytical and problem-solving skills
  • Experienced in working with interdisciplinary teams in an international, multicultural environment would be an asset
  • Able to work independently and proactively to complete projects within time and budget
  • You are able to think of the “big picture”, make comprehensive and sound recommendations improving the company's CRM and support action taking in the company’s best interest.

Your chance:

We offer you an attractive position in a global and dynamic company in the aviation industry with the great opportunity to shape the future direction of SalesForce as the pivotal CRM tool of SR Technics.

Thank you for your interest.

By submitting your application, you give your consent that all personal data you have submitted here may be processed by us for the purposes of the selection process in our company.

Please note that only candidates selected for the interviews will be contacted.

Deadline for applications: 18.11.2017.

    Konkurs je istekao.

    SR Technics Services d.o.o.

    SR Technics je vodeća globalna kompanija u avio industriji sa sedištem u Švajcarskoj, koja pruža usluge održavanja, popravke i remonta aviona, motora i avio komponenata (MRO). Sa tradicijom dugom preko 90 godina, SR Technics gradi dugoročna partnerstva sa raznovrsnom globalnom korisničkom bazom od preko 500 avio kompanija, uključujući velike i low-cost avio prevoznike, avio-lizing kompanije i proizvođače originalne avio opreme. Kao jedna od vodećih nezavisnih kompanija u svetu za pružanje usluga ... Saznajte više

    Iskustva zaposlenih

    "Pridružio sam se kompaniji SR Technics Services krajem 2015. godine, od kada i vodim svoj tim koji pruža SAP usluge upravljanja informacionim sistemima i bavi se rešavanjem problema koji mogu nastati ... " Pročitajte celo iskustvo

    Beneficije

    • EDUKACIJA, PROFESIONALNI RAZVOJ
    • TIMSKA DRUŽENJA
    • FLEKSIBILNO RADNO VREME
    • DODATNI SLOBODNI DANI
    • ZDRAVLJE
    • PROGRAM MENTORSTVA
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