About you
Your passion are client interactions and coaching others to succeed. Your principles are simplicity, transparency and practicality. Your tools are sales skills, manager coaching, advisor training and development of direct marketing technology and campaigns. Your sales drive and people energy is second to none. Your training leadership and sales success inspires others.
You are:
- Excellent sales team trainer, call center team leader, team marketer or manager of direct marketing team?
- Expert in training of successful calling, sales story-telling, hook strategies, meeting management, sales process and trainings
- Reference: yzlAwqZZZ_U7D02v5M2jB_Nd-LquPgkPmb-JLQFv5Gg.
You know to:
- Train the call center team leaders, agents and branch managers and sellers, transfer effectively the contacting and sales knowhow to achieve high sales
- Develop the train the trainer system for campaign management in sales network and call centers and lead it to clear results
- Define required changes/improvements in front-end systems, provides campaign management input for development calling technology / systems, regularly monitor and analyze data from calling technology for branch network and call centers,
- Implement a successful sales activity and client management system increasing productivity and customer experience and be responsible for delivery of sales results through campaigns
- Prepare, manage and evaluate CRM campaigns in high touch channels (branch, call center)
You want to:
- Enhance your training and coaching, story-telling and selling skills in an international environment in six different markets?
- Build something new, center of excellence for the whole banking group, developing a team of likeminded people?
- Transform the banks in 6 markets to be best-in-market in sales, combining excellent people, sales skills and CRM technology?
If that sounds like you, we want to learn more about you!
Your main responsibilities:
- Improving client interaction (calling, mailing, contacting) and sales skills (pre-sales, sales, service to sale) of employees, training of new employees, providing learning materials, assisting their integration into the organization
- Management and conduct of joint training to improve calling, customer contacting, interaction and sales skills to newlyemployed or working in the existing sales management, in cooperation with regional directors / directors of branches / branch managers
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- Development of reports related to the coaching of employees in sales - increasing correlation between training and increase in campaign results (higher contact rate, better conversations)
- Identification and sharing of the best practice from the training throughout the Bank – leading, owning and improving regular feedback process for campaigns in call centers (internal, external) and in branches through ambassadors and champions
- Responsible for the preparation, management and evaluation of CRM campaigns and projects in high touch channels (branch, call center): Manages and monitors the performance of entrusted acquisition, x-sell, up sell, usage, retention, service campaigns and processes together with internal customers - develops integrated direct marketing campaign strategies and activity plans for key Bank’s clients and products that use communication and sales channels effectively and that will achieve campaign objectives including generating qualified leads and sales
- Work with the local Retail teams and Retail leaders, primarily Head of Sales and Head of Contact Center, to generate high contact rates and conversions/sales.
Requirements:
- Bachelor’s degree in relevant field
- At least 4 years of work experience in the field of sales and/or campaign management and/or information technologies and/or marketing
- Preferably, having a team leading experience
- Strong leadership and people development skills - able to transfer knowledge and oversee the work of others
- Advanced MS PowerPoint, Word, Excel skills
- Experience in following industries - either: Banking, Financial Services, Insurance, Telco
- Excellent knowledge of English
- Travel required
What we offer
- Challenging position in an international environment
- International and dynamic business environment
- Professional and motivated team
Did you like this job ad? Do you think you are an ideal candidate for this position? If the answer is yes, please send us your application by 28.08.2016. Only shortlisted candidates will be contacted. By sending an application, candidates consent to the use of personal data by autorized persons of the employeer, for the purpose of recruitment and selection of candidates.
We make things clear.
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