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Konkurs je istekao.

Checkout Services Team Leader (Tim lider na odeljenju blagajni)

IKEA Srbija d.o.o.

Beograd

07.06.2022.

ugovor puno radno vreme 1. i 2. smena dostupno studentima dostupno osobama sa invaliditetom

Enthusiasm, togetherness, and a "get-it-done" attitude is what our IKEA culture is built upon. We're optimists, constantly looking for new and better ways to do things. We believe that you, as us, will thrive when meeting incredible people that are on the same mission at IKEA. People who are humble, supportive, and absolutely committed to leading home-furnishing retail into the future and creating a better life for many people by putting the customer at the heart of all we do.

Join our team as a Checkout Services Team Leader (Tim lider na odeljenju blagajni),
at IKEA Belgrade Store

Why working in IKEA is so much more than a job? 

We're a company that cares about the lives of our co-workers. It's important for us that you feel respected, acknowledged, and included. No matter what position we hold at IKEA, you'll have a variety of benefits. Here are just some of them:

  • We will provide you a fair and attractive salary, support you financially with transportation and meal allowance and you will always have affordable cooked meals (meat or veggie) in our co-worker restaurant and free refreshments (coffee, juices, fruit)
  • We believe that each of us contributes to reaching (and exceeding) our goals. That's the idea behind our unique, performance-driven bonus program: One IKEA Bonus. It rewards us for improving our business – together!
  • Is there an additional room you would like to refurbish? As an IKEA co-worker, you have discounts on all our products
  • Your health and well-being are our top priorities, so we provide you private medical subscription and life insurance
  • We understand that everyone needs help with life challenges and daily demands from time to time. We offer you 24/7 support from external experts if needed with work, personal and emotional issues, or you need legal or financial advice
  • There are many opportunities to grow so we will arrange you with a wide offer of online training using our learning platform and if you want to change your career or position, you don't need to change company to change a job – we have many opportunities and examples of our co-workers changing position, location or even country

Why we will love you:

  • You enjoy working in a fast-paced environment and like dealing with different people
  • You are polite and friendly, with good customer service skills
  • You are passionate about checkout services in retail and creating a unique payment experience for the customers
  • You are dedicated to maintaining checkout operations in compliance with policies and procedures
  • With strong analytical skills and the ability to plan staffing of cash line, you are equipped to support efficient customer payment
  • You promote honesty in a dynamic environment, build trust and want both to take responsibility and help out, while leading business and people together
  • You have good knowledge of Microsoft Office
  • You have an excellent knowledge of both written and spoken Serbian and English

Your day-to-day responsibilities:

  • Optimize the relationship with our customers when they are paying for products in order to increase customer satisfaction and encourage their desire to return and shop with us
  • Ensure that check-out area is in shape as new, efficiently equipped at all times throughout the day
  • Secure that cashiers have the knowledge, confidence, responsibility, authority and desire to support customer payment and that they achieve this in an efficient and simple way
  • Together with team, you actively work in cash line area and support the cashiers in resolving customer complaints
  • Ensure the right number of co-workers are in the right place at the right time to run the checkout area successfully, making sure the agreed schedule for the day is kept
  • Follow up on the queuing policy and waiting times in the check-out area and take action to ensure the achievement of defined goals
  • Follow cash handling procedures to ensure the security of money handling
  • Be responsible for your team’s development, motivation and satisfaction, coaching and building IKEA competence by directing, delegating responsibility, building trust and promoting diversity of co-workers and visitors

Our team within IKEA

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Apply now!

In this role you will report to Checkout Services Manager and you will be located in Belgrade store.

Looking forward to your application!

 

    Konkurs je istekao.
    Upoznajte poslodavca IKEA Srbija d.o.o.

    IKEA Srbija d.o.o.

    Prešli smo dug put od trenutka kad je 1943. godine Ingvar Kamprad osnovao kompaniju IKEA. Od malog preduzeća u Švedskoj koje je prodavalo proizvode putem kataloga, IKEA je postala jedan od najpoznatijih svetskih brendova za uređenje doma. Danas postoji na stotine robnih kuća IKEA širom sveta i još mnogo je u pripremi. Robna kuća IKEA Beograd otvorena je 10. avgusta 2017. godine, a u svom asortimanu ima više od 9.500 funkcionalnih i pristupačnih proizvoda. Da bi svoje proizvode približila što širem ... Saznajte više

    Iskustva zaposlenih

    "Hej, ja sam Kristina! Trenutno radim na poziciji People and Culture Generalist u Timu za ljude i kulturu u RK IKEA Beograd Istok. Kao deo ovog tima imala sam priliku da upoznam sve zaposlene u našoj radnji ... " Pročitajte celo iskustvo

    Beneficije

    • NAGRADE, BONUSI, POKLONI
    • KOMPANIJSKI POPUSTI
    • DOBROVOLJNO ZDRAVSTVENO OSIGURANJE
    • HRANA I PIĆE
    • PORODICA I RODITELJSTVO
    • ZDRAVLJE
    • ORGANIZOVAN PREVOZ
    Više o poslodavcu

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