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Client Guide Hero / Held in der Kundenberatung

Softwarehaus

Remote

13.10.2020.

ugovor puno radno vreme 1. i 2. smena dostupno studentima dostupno osobama sa invaliditetom online intervju za posao

Client Guide Hero / Held in der Kundenberatung

FULL TIME | REMOTE

Job
Description:

  • Respond to all customer queries in a timely and accurate way (via phone, email or chat)
  • Keep track of customer expectations and recurring issues
  • Build a sustainable and mutually beneficial relationship between customers and your brand
  • Analyze and report product malfunctions (for example, by testing different scenarios)
  • Update internal databases with information about technical issues and useful discussions with customers
  • Cooperate with other teammates and report to Customer Team Lead

Requirements:

  • High school or University degree
  • Fluency in German language is mandatory
  • English language (minimum B2)
  • Previous experience on similar positions is an advantage
  • Familiarity with our industry is a plus
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Able to work independently as well as with a team
  • MS Office
  • This is a remote position

Benefits:

  • Working from home (any City)
  • Flexible working hours
  • Young & friendly team
  • Opportunity to work on innovative and new in-house projects starting from the scratch
  • Opportunity for professional growth
  • Private health insurance

    Vision Stack d.o.o.

    • Srbija, Beograd, Hercegovačka 14b
    • Matični broj: 21352012
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