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Client Services Support Analyst


Do you find the financial markets exciting? Does using technology to develop complex and demanding solutions appeal to you? Then look no further… Come make your career with us!

We are

Fidelity Information Systems (FISTM) is the world’s largest financial technology solutions provider. FIS’ more than 53,000 worldwide employees are passionate about moving our clients’ business forward and keeping them competitive through thought leadership, operational excellence and innovation. We help our clients transform disruption into opportunity, giving them the tools needed to thrive not just today, but in tomorrow’s financial world. Read more...

FISTM Front Arena

At FISTM Front Arena in Stockholm we have been building systems for financial trading, risk management and position control for 30 years. Our systems enable banks, hedge funds and other financial institutions to make critical decisions with confidence, execute their orders and follow up their positions independent of the asset class: stocks, commodities, rates or FX. Whether the trade is done through an exchange or over the counter, we’ve got it covered. But that’s just part of the story. In short, we support the whole electronic trading process from sell-side to buy-side and front-to-back.

Your role

You will be part of one of our most important client facing support teams based in Belgrade, which serves our major client base in Europe, the Middle East, and Africa. The team supports most of our order management system and its related parts, including exchange/broker integrations and components related to equity and institutional sales as well as automatic trading.

As an experienced support person in the team you will be challenged with a wide range of tasks, spanning from analyzing and resolving critical application issues impacting the daily business of our customers to supporting customers in evolving their knowledge and guiding them in the usage of our product. This requires both technical and functional understanding of the business, customer needs, workflows and keeping updated on the latest market driven changes.

We work very closely with our Stockholm Client Services and development teams and are co-located with the development teams in Belgrade, and that working relationship allows the individuals to build in-depth knowledge of our product and thus the ability to provide a very high level of support to our customer base.

In your area of expertise you will learn to understand the functional needs of our customers and translate their requests into technical requirements that the development teams will use when implementing new functionality.

In addition to this, we have regional support teams that we collaborate with daily. This makes it a great place to develop your career over the long term and build very specialized knowledge of our products, customer base and the financial markets.

You have

We strongly believe that passion for financial markets, analyzing and resolving complex application issues and building strong relationships with both clients and other teams are core requirements for success! We know that we can accomplish a lot more together than as individuals. So are you a creative, passionate and caring team player?

  • M Sc. in Computer Science, Industrial Engineering and Management or similar engineering degree.
  • 2+ years of working experience with financial software.
  • Thorough knowledge in Electronic Trading and the financial industry.
  • Love for analyzing complex issues.
  • Drive to deliver high quality software in a fast-paced environment.
  • Fluency in English.
  • Excellent communication skills.

You are

  • An analytical thinker with an entrepreneurial attitude to problem solving.
  • Driven and enjoy influencing the direction of your own development.
  • Collaborative and like to share knowledge.
  • Constantly challenging existing mindsets and ways of doing things for the better.
  • End-user focused and passionate about the user experience.

Bonus if you have

  • Basic programming experience (C/C++, Python, etc.).
  • Experience with Front Arena or similar financial systems.
  • Knowledge in any of the following:
    • Exchange connectivity
    • FIX protocol
    • SQL
    • Windows Server
    • Networks

But most of all we expect you to have a genuine interest in solving technical and financial related problems and working in support! We are passionate about our work, but we also know that a healthy work-life balance is important and that a fun workplace breeds creativity and innovation!

Ready to start your journey with us?

We look forward to receiving your application. Please use only the button below in order to apply (only complete online applications will be considered).

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

Deadline for applications: 12.10.2018.

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FIS (former SunGard)

FIS (Fidelity Information Services) je globalni lider u razvoju softverskih rešenja i usluga za finansijsko tržište.
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