To join our Client Service Team in Serbia, we are currently looking for a:
Client Support Representative
Full-time employee
Location: Belgrade, Serbia
Why Join IQVIA
Embrace your curiosity. Solve complex problems creatively. From clinical to commercial to corporate opportunities, be part of driving the next generation of healthcare powered by data, technology, and scientific expertise. Whether early in your career or experienced, be challenged and develop in a collaborative learning environment where you can have an impact on human health.
Role Purpose
Designs and generates reports and custom made dashboards. Provides guidance and support to clients daily or as a specialist on specific products/services. Provides training to clients on IQVIA BI tools.
Main Responsibilities
- Ensures the contract fulfillment to specifications of basic and routine reports for defined customers.
- Reviews client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality.
- Follows IQVIA data verification protocols.
- Researches, analyzes and responds to client inquiries that are routine in nature.
- Provides support to KAM for client service meetings at customer sites.
- Produces ad-hoc studies/analytics on demand under KAM request.
- Respond in internal queries to support variety of internal/external reports and process tracking following the KAM guideline.
Required Education and Experience
- Bachelor’s degree or equivalent.
- 3+ years related work experience in the role.
- Strong experience in data analysis and data processing.
- Knowledge or experience in Serbian pharmaceutical market is a plus.
- Proficient in PC applications such as Excel and Access.
- Ability to communicate effectively with various levels in the organization (written and oral).
- Demonstrate problem solving, analytical and strong customer service skills.
- Commitment to team work.
- Communication skills and positive style adoption.
- Good time management and self-organizing skills.
- On time delivery of defined tasks with strong sense for prioritization.
Deadline for applications: 27.10.2018.
Predstavništvo IQVIA AG Beograd
Sharing a Vision to Drive Healthcare ForwardIQVIA IS THE LEADER IN HUMAN DATA SCIENCE About us : https://www.iqvia.com/about-us Selected as one of the 2018 FORTUNE “World’s Most Admired Companies®," IQVIA ranked #1 Healthcare: Pharmacy and other services.*
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