Complaint Specialist - Mobi banka
Belgrade
Key responsibilities and deliverables:
- Receiving, classification and record of written complaints of bank customers
- Collecting information and documentation, processing and preparation of responses to customers’ complaints
- Communication with all departments regarding customers’ complaints
- Sending prepared responses to customers
- Receiving and recording of NBS’ requests for statement
- Collecting information and documentation, processing and responding to the National Bank of Serbia
- Proposing mediation in solving disputes
- Preparing and creating internal and external reports regarding complaints
- Participation in testing of relevant activities, identification of problems in the work and make proposals for improvement products and services of Bank
- Customer education through written communication
- Providing support on complaints handling among all organization employees
- Handling all other tasks delegated by the direct superior
- Cooperation with team of Complaint Officers
For the good start, you will need:
- University degree (preferable in Law)
- At least 3 years of experience on similar positions
- MS office proficient
- Fluency in English
Personal attributes:
- Ability to work under pressure and multi-task
- Loyal, hardworking and dedicated
- Must be a flexible, responsible person with initiative.
- Ability to work well on cross-functional teams
- Taking responsibility and initiative
- Independent at work
- Good time management
You will enjoy:
- Working in a dynamic environment which allows you to grow and develop within it
- Competitive benefits and great working conditions
- Career development opportunities
Please apply by 09.03.2020.
Yettel je novi tehnološki i telekomunikacioni brend PPF Telekom Grupe, predstavljen 2022. godine u Bugarskoj, Mađarskoj i Srbiji. Pružamo digitalne usluge i povezanost, sa fokusom na korisnike i jednostavnom misijom: pomoći im da pronađu svoj balans. Imamo skoro tri miliona korisnika u Srbiji i do marta 2022. godine poslovali smo pod imenom Telenor Srbija. Prisutni smo na tržištu od 2006. godine i trenutno zapošljavamo više od 1800 ljudi. Za one koji tek započinju svoju karijeru, tokom cele godine ... Saznajte više
Iskustva zaposlenih
"Odabrao sam Yettel kako bih se upoznao sa radom korporacije. Zanimalo me je kako funkcioniše komunikacija i rad u tako velikom sistemu. Najviše me je iznenadila posvećenost ljudi u timu da mi na najbolji ... " Pročitajte celo iskustvo
Beneficije
- EDUKACIJA, PROFESIONALNI RAZVOJ
- ZABAVNI SADRŽAJ
- WELLNESS
- SPORT I REKREACIJA
- DOBROVOLJNO ZDRAVSTVENO OSIGURANJE
- DODATNI SLOBODNI DANI
- FLEKSIBILNO RADNO VREME
- NAGRADE, BONUSI, POKLONI
- OBEZBEĐENA OPREMA ZA RAD
- PORODICA I RODITELJSTVO
- OBUKE, KONFERENCIJE
- HRANA I PIĆE
- OTKUP OPREME
- RAD OD KUĆE
- DRUŠTVENA ODGOVORNOST