Konkurs je istekao.

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Consumer Contact Centre Team Performance and Process Improvement Specialist

Belgrade

Responsibilities:

  • Key KPIs monitoring and analyses
  • Drive improvements across teams to ensure KPIs are met
  • Recognize and improve processes within the team in order to improve efficiency and customer satisfaction
  • Defining and updating procedures and processes within the competence of the team
  • Regular and ad hoc reporting and analysis (PPT presentation, Excel reports)
  • Follow up on sales and service realization of the teams
  • Act as partner for Customer care teams and all cross functional teams 

Requirements:

  • High school/Bachelor’s degree (technical direction is preffered)
  • Fluent in English
  • 2 years of experience working in a customer care
  • Knowledge of the processes and procedures which teams will represent, as well as telecommunications, the environment and team goals
  • Knowledge of Microsoft Office Programs (PPT, Excel)
  • Excellent presentation skills
  • Excellent communication and organizational skills

We offer:

  • Working in a dynamic environment allows to freely express opinions, ideas and inspire new ways of doing things
  • Competitive terms and conditions
  • Be part of a highly competent and collaborative environment

This position is through outsourcing agency

Please apply by 15.10.2018.

Konkurs je istekao.

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