Telenor, digi, dtac, Grameenphone and Canal Digital are all part of Telenor Group. Together, we connect around 200 million people worldwide through digital experiences. Our 33,000 employees across the world provide people with the ability to connect with what they care about, at all times and in all places.
Consumer Renewal and Retention Officer
- Selling and cross selling trough incoming and outgoing calls, recommending new products and services to the customers
- Handling incoming telephone calls
- Providing all information to customers regarding services, promotions, monthly bills and procedures
- Handling written customer requests
- Performing billing-related tasks
- Forwarding to the competent offices any comments/feedback received from customers
- Minimum High school degree
- Excellent communication skills
- People oriented personality
- Sales-minded work approach
- Fluency in English and Serbian
- Eagerness to learn and grow professionally
- Good knowledge of telecommunication products and services
- Excellent computer skills
- Customer oriented personality
- Goal oriented and competitive attitude
- Be part of a highly competent and collaborative environment
- Be a part of a company that empowers societies
- Employee Share Program
This position is through outsourcing agency.
Please apply by 21.06.2017.