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Konkurs je istekao.

Contact Centre Director - Mobi Banka

Mobi Banka

Beograd

27.02.2020.

ugovor puno radno vreme

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Contact Centre Director - Mobi Banka

Belgrade

Key responsibilities:

  • Strong customer orientation on client servicing
  • Coordination and development of customer services
  • Participate in the planning and budgeting activities of call centre
  • Responsible for the organization of processes and activities related to outsourced activities to other legal entities in the field of customer care
  • Preparation of manuals and communication, monitoring the operation of the call/contact centre and caring about the quality and effectiveness of agents
  • Reporting on the results of the call/contact centre
  • Coordinates the work of the bank's call/contact centre with other departments in the bank, as well as with other relevant legal entities
  • Organization, monitoring and reporting of sales and other campaigns carried out through the call/contact centre
  • Organizes the receiving, processing and preparation of responses to customer complaints
  • Makes sure to process all complaints in time and required quality, meeting all regulatory requirements
  • Preparing and sending reports on Customer Complaints

For the good start, you will need:

  • Secondary school/ college or university degree preferably
  • At least 4 years of experience in Telco/Banking industry on similar positions
  • Experience in complaint management and legal requirements
  • Proficiency in MS office
  • Fluency in English

You will enjoy:

  • Development of contact centre as main communication point for customers
  • Building omnichannel (phone, chat, social networks) servicing contact centre with focus on top class customer experience
  • Opportunity to participate in business decision making process of a large multinational company
  • Working in a dynamic environment which allows you to grow and develop within it
  • Competitive benefits and great working conditions
  • Career development opportunities

Please apply by 27.02.2020.

    Konkurs je istekao.
    Upoznajte poslodavca Yettel d.o.o.

    Yettel d.o.o.

    Yettel je novi tehnološki i telekomunikacioni brend PPF Telekom Grupe, predstavljen 2022. godine u Bugarskoj, Mađarskoj i Srbiji. Pružamo digitalne usluge i povezanost, sa fokusom na korisnike i jednostavnom misijom: pomoći im da pronađu svoj balans. Imamo skoro tri miliona korisnika u Srbiji i do marta 2022. godine poslovali smo pod imenom Telenor Srbija. Prisutni smo na tržištu od 2006. godine i trenutno zapošljavamo više od 1800 ljudi. Za one koji tek započinju svoju karijeru, tokom cele godine ... Saznajte više

    Iskustva zaposlenih

    "Odabrao sam Yettel kako bih se upoznao sa radom korporacije. Zanimalo me je kako funkcioniše komunikacija i rad u tako velikom sistemu. Najviše me je iznenadila posvećenost ljudi u timu da mi na najbolji ... " Pročitajte celo iskustvo

    Beneficije

    • EDUKACIJA, PROFESIONALNI RAZVOJ
    • ZABAVNI SADRŽAJ
    • WELLNESS
    • SPORT I REKREACIJA
    • DOBROVOLJNO ZDRAVSTVENO OSIGURANJE
    • DODATNI SLOBODNI DANI
    • FLEKSIBILNO RADNO VREME
    • NAGRADE, BONUSI, POKLONI
    • OBEZBEĐENA OPREMA ZA RAD
    • PORODICA I RODITELJSTVO
    • OBUKE, KONFERENCIJE
    • HRANA I PIĆE
    • OTKUP OPREME
    • RAD OD KUĆE
    • DRUŠTVENA ODGOVORNOST
    Više o poslodavcu

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