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Mobi Bank raspisuje oglas za poziciju Contact Centre and Sales Officer - Mobi Banka Contact Center. Za obavljanje ovog posla neophodno je dobro poznavanje jezika na kojem je oglas napisan. Ukoliko tekst oglasa ne razumete u potpunosti, savetujemo vam da razmislite da li je ovo pravi posao za vas.

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We are looking for:

Contact Centre and Sales Officer - Mobi Banka Contact Center

Belgrade
1 work position 

Your responsibilities:

  • Answering incoming calls and help existing and potential clients with all bank related requirements
  • Communicating with customers via live chat, social media and email
  • Creating customers' interest for Mobi Banka services and products
  • Offering and selling Mobi Banka services and products through incoming and outgoing calls and written communication
  • Delivering extraordinary customer experience through great quality and professional communication
  • Educating customers about bank services and products, internet and mobile banking applications etc
  • Resolving customers' written requests
  • Meet personal sales goals and targets related to the level of service
  • Blocking debit/credit cards, customer's applications and performing all needed changes of customer’s data and products through the system
  • Keeping records of incoming and outgoing calls and activities within customers' profile, in accordance with the reasons of contact
  • Processing outgoing calls in order to sell products and services and inform customers about news in Mobi Banka
  • Regular feedback on customers' responses regarding bank services and products
  • Help new colleagues in gaining knowledge and neccessary skills through mentoring
  • Cross-functional cooperation in solving customers' requirements
  • Ability to adapt to change, meeting demands put on by changes in line with company strategy
  • A comprehensive proactive approach
  • Retention of customers who require contract termination

For the good start, you will need:

  • Minimum high school degree
  • Excellent verbal and written capabilities
  • Fluency in English 

Personal attributes:

  • Goal oriented
  • Capable to work in dynamic and stressful environment
  • Willing to learn and improve capabilities
  • Team player
  • Inspiring way of thinking

You will enjoy:

  • Working in comfortable and functionally equipped working space
  • Attractive salary package including benefits such as company phone and number with unlimited internet and annual health check
  • Friendly and dynamic team who will support you from the beginning
  • Be part of a highly competent and collaborative environment 

Temporary contract.

Please apply by 22.11.2019.

Apply here
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Ukoliko postoji problem sa ovim oglasom (netačne, neažurne informacije ili slično), molimo vas da nam ga prijavite ovim putem.

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Napomena: Poslovi.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.

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Telenor d.o.o, deo internacionalne investicione kompanije, PPF grupe, posluje na tržištu Srbije duže od 12 godina. Telenor je u Srbiji tržišni lider po prihodima i pokriva više od 94% stanovništva 4G mrežom. Telenor je na srpsko tržište ušao 2006. godine akvizicijom kompanije Mobi 063. Od 31. jula 2018. godine, Telenor u Srbiji deo je PPF grupe koja poseduje punu kontrolu nad operacijama Telenora u centralnoj i istočnoj Evropi, tačnije u Mađarskoj,…

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