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Contact Centre and Sales Officer - Mobi Banka Contact Center

Mobi Bank

Beograd

22.11.2019.

ugovor puno radno vreme

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We are looking for:

Contact Centre and Sales Officer - Mobi Banka Contact Center

Belgrade
1 work position 

Your responsibilities:

  • Answering incoming calls and help existing and potential clients with all bank related requirements
  • Communicating with customers via live chat, social media and email
  • Creating customers' interest for Mobi Banka services and products
  • Offering and selling Mobi Banka services and products through incoming and outgoing calls and written communication
  • Delivering extraordinary customer experience through great quality and professional communication
  • Educating customers about bank services and products, internet and mobile banking applications etc
  • Resolving customers' written requests
  • Meet personal sales goals and targets related to the level of service
  • Blocking debit/credit cards, customer's applications and performing all needed changes of customer’s data and products through the system
  • Keeping records of incoming and outgoing calls and activities within customers' profile, in accordance with the reasons of contact
  • Processing outgoing calls in order to sell products and services and inform customers about news in Mobi Banka
  • Regular feedback on customers' responses regarding bank services and products
  • Help new colleagues in gaining knowledge and neccessary skills through mentoring
  • Cross-functional cooperation in solving customers' requirements
  • Ability to adapt to change, meeting demands put on by changes in line with company strategy
  • A comprehensive proactive approach
  • Retention of customers who require contract termination

For the good start, you will need:

  • Minimum high school degree
  • Excellent verbal and written capabilities
  • Fluency in English 

Personal attributes:

  • Goal oriented
  • Capable to work in dynamic and stressful environment
  • Willing to learn and improve capabilities
  • Team player
  • Inspiring way of thinking

You will enjoy:

  • Working in comfortable and functionally equipped working space
  • Attractive salary package including benefits such as company phone and number with unlimited internet and annual health check
  • Friendly and dynamic team who will support you from the beginning
  • Be part of a highly competent and collaborative environment 

Temporary contract.

Please apply by 22.11.2019.

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    Yettel d.o.o.

    Yettel je novi tehnološki i telekomunikacioni brend PPF Telekom Grupe, predstavljen 2022. godine u Bugarskoj, Mađarskoj i Srbiji. Pružamo digitalne usluge i povezanost, sa fokusom na korisnike i jednostavnom misijom: pomoći im da pronađu svoj balans. Imamo skoro tri miliona korisnika u Srbiji i do marta 2022. godine poslovali smo pod imenom Telenor Srbija. Prisutni smo na tržištu od 2006. godine i trenutno zapošljavamo više od 1800 ljudi. Za one koji tek započinju svoju karijeru, tokom cele godine ... Saznajte više

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    Beneficije

    • EDUKACIJA, PROFESIONALNI RAZVOJ
    • ZABAVNI SADRŽAJ
    • WELLNESS
    • SPORT I REKREACIJA
    • DOBROVOLJNO ZDRAVSTVENO OSIGURANJE
    • DODATNI SLOBODNI DANI
    • FLEKSIBILNO RADNO VREME
    • NAGRADE, BONUSI, POKLONI
    • OBEZBEĐENA OPREMA ZA RAD
    • PORODICA I RODITELJSTVO
    • OBUKE, KONFERENCIJE
    • HRANA I PIĆE
    • OTKUP OPREME
    • RAD OD KUĆE
    • DRUŠTVENA ODGOVORNOST
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