We are looking for:

Contact Centre and Sales Officer - Mobi Banka Contact Center

Belgrade
1 work position 

Your responsibilities:

• Answering incoming calls and help existing and potential clients with all bank related requirements
• Communicating with customers via live chat, social media and email
• Creating customers' interest for Mobi Banka services and products
• Offering and selling Mobi Banka services and products through incoming and outgoing calls and written communication
• Delivering extraordinary customer experience through great quality and professional communication
• Educating customers about bank services and products, internet and mobile banking applications etc
• Resolving customers' written requests
• Meet personal sales goals and targets related to the level of service
• Blocking debit/credit cards, customer's applications and performing all needed changes of customer’s data and products through the system
• Keeping records of incoming and outgoing calls and activities within customers' profile, in accordance with the reasons of contact
• Processing outgoing calls in order to sell products and services and inform customers about news in Mobi Banka
• Regular feedback on customers' responses regarding bank services and products
• Help new colleagues in gaining knowledge and neccessary skills through mentoring
• Cross-functional cooperation in solving customers' requirements
• Ability to adapt to change, meeting demands put on by changes in line with company strategy
• A comprehensive proactive approach
• Retention of customers who require contract termination

For the good start, you will need:

• Minimum high school degree
• Excellent verbal and written capabilities
• Fluency in English 

Personal attributes:

• Goal oriented
• Capable to work in dynamic and stressful environment
• Willing to learn and improve capabilities
• Team player
• Inspiring way of thinking

You will enjoy:

• Working in comfortable and functionally equipped working space
• Attractive salary package including benefits such as company phone and number with unlimited internet and annual health check
• Friendly and dynamic team who will support you from the beginning
• Be part of a highly competent and collaborative environment 

Temporary contract.

Please apply by 22.11.2019.