Sportmarket Limited, is an international company which offers a wide range of services related to marketing, consulting and web development for online companies.
We are currently looking for a
Customer Care Agent
The position is offered in our offices in the city center of Belgrade
As a Customer Care Agent at Sportmarket, you will be the first point of contact for our customers and users throughout every step of the way.
You will be required to complete daily tasks, manage priorities well, communicate and value our partners above all else.
Responsibilities/Accountabilities:
- Act as a company gatekeeper
- Provide quick and outstanding client correspondence
- Ensure all consumer issues are addressed and resolved in a timely manner
- Work effectively with team leads and senior agents to identify timely resolutions to client issues
- Ad hoc duties
Desired Skills and Experience:
- Experience in working with backend (back-office) admin tools
- Experience as a Customer Support Agent
- General software knowledge
- Goal oriented person with competitive spirit and effective communication skills
- Good communication skills, approach and pleasant attitude towards clients
- Motivation to learn new things and strive for professional growth
- The ability to work in a team
- Proactive and self-motivating
Candidate requirements:
- Excellent English language skills, both verbal and written
- Advanced knowledge of Microsoft Office (Word, Excel, Outlook)
- Ability to communicate effectively through various channels (email, Skype, chat)
- Ability to learn fast and adapt to changes quickly
- Well organized, good time management skills, efficient, decisive, proactive and assertive
What we offer:
- Dynamic and interesting atmosphere
- Introductory training
- Social activities and friendly working environment
- All benefits paid pursuant to relevant Serbian laws
- Full-time position
If you feel you meet the necessary requirements, we kindly ask you to submit Your CV in English.
Deadline for applications: 30.11.2019.
Predstavništvo Sportmarket Limited
- Knez Miletina 43, Beograd, Srbija
- PIB: 110232136
- Matični broj: 29032521