Customer Care Capacity Planning and Forecasting Specialist
Belgrade
Telenor, digi, dtac, Grameenphone and Canal Digital are all part of Telenor Group. Together, we connect around 200 million people worldwide through digital experiences. Our 33,000 employees across the world provide people with the ability to connect with what they care about, at all times and in all places.
Job summary:
In charge for creating long and short term contact volume forecasts and capacity plans for all Customer Care Teams. He/she would be in charge of leading Capacity planning process, recognizing recruitment needs and timings adjustments by identifying and anticipating trends and influences for volumes increase/decrease.
Responsibilities:
- Create long and short term contact volumes forecasts for Customer Care Teams and create scheduling accordingly
- Lead capacity planning processes
- Identify and anticipate trends and influences for volumes increase/decrease
- Reporting on trend overviews, conducted gap analysis and other relevant analytical data
- Lead continuous improvement of forecasting, performance, workforce productivity and efficiency
- Partake in projects and initiatives as a Customer Care capacity planner
Requirements:
- University degree or Higher Education Diploma
- Fluent in English
- Advanced MS Office user
- Experience with Customer Care and proficiency with WFM applications is an advantage
We offer:
- Working in a dynamic environment allows to freely express opinions, ideas and inspire new ways of doing things
- Great benefits
- A key role in shaping the future Telenor, in an industry undergoing massive change
- Attractive international career opportunities in Telenor for the right candidate
- Competitive terms and conditions
- Be part of a highly competent and collaborative environment
Please apply by 16.01.2018.
Yettel je novi tehnološki i telekomunikacioni brend PPF Telekom Grupe, predstavljen 2022. godine u Bugarskoj, Mađarskoj i Srbiji. Pružamo digitalne usluge i povezanost, sa fokusom na korisnike i jednostavnom misijom: pomoći im da pronađu svoj balans. Imamo skoro tri miliona korisnika u Srbiji i do marta 2022. godine poslovali smo pod imenom Telenor Srbija. Prisutni smo na tržištu od 2006. godine i trenutno zapošljavamo više od 1800 ljudi. Za one koji tek započinju svoju karijeru, tokom cele godine ... Saznajte više
Iskustva zaposlenih
"Odabrao sam Yettel kako bih se upoznao sa radom korporacije. Zanimalo me je kako funkcioniše komunikacija i rad u tako velikom sistemu. Najviše me je iznenadila posvećenost ljudi u timu da mi na najbolji ... " Pročitajte celo iskustvo
Beneficije
- EDUKACIJA, PROFESIONALNI RAZVOJ
- ZABAVNI SADRŽAJ
- WELLNESS
- SPORT I REKREACIJA
- DOBROVOLJNO ZDRAVSTVENO OSIGURANJE
- DODATNI SLOBODNI DANI
- FLEKSIBILNO RADNO VREME
- NAGRADE, BONUSI, POKLONI
- OBEZBEĐENA OPREMA ZA RAD
- PORODICA I RODITELJSTVO
- OBUKE, KONFERENCIJE
- HRANA I PIĆE
- OTKUP OPREME
- RAD OD KUĆE
- DRUŠTVENA ODGOVORNOST