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TEOL (www.teolpack.com) a leading company in the field of B2B industrial packaging, with operations in Serbia, Croatia, Bosnia & Herzegovina and member of Pan-European organization Pack-Synergy, is looking for an enthusiastic, thoughtful and highly motivated individual, who is passionate about creating an innovative customer experience and building strong relationships with our customers (internal and external).

Customer Care & Service Officer

Belgrade

Responsibilities:

  • Develop an understanding of TEOL’s product offering to help customers by phone, email and chat
  • Drive a successful customer experience by assisting customer’s journey
  • Take ownership of anything from small technical issues to escalated problems and solve for the customer from beginning to end
  • Manage and improve the efficiency of “sales order procedure” and other processes related to customer experience
  • Working in SAP environment and be part of the team for the implementation of CX platform (4th generation CRM)
  • Cultivate a culture of customer caring throughout the organization

Candidate profile:

  • Previous working experience is an asset
  • University degree is preferable, but not pre-requirement
  • Excellent communication skills (written and verbal)
  • Very good computer knowledge and skills
  • Ability to successfully adapt to changes in the working environment
  • Ability to empathize with and prioritize customer needs
  • Effective problem solving skills
  • Very good knowledge of English language

Please send your CV in English until 07.12.2019.

Konkurs je istekao.

Napomena: Poslovi.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.

Upoznaj poslodavca The End of Line d.o.o.


  • SRBIJA, Beograd-Rakovica, Patrijarha Dimitrija 24
  • PIB: 105052059
  • Matični broj: 20303956
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