DEKRA employment Ltd. is an agency for temporary employment, employment mediation and counseling within human resource management. It is part of the DEKRA SE holding company headquartered in Stuttgart, Germany and around the world is known for its excellent services.
On behalf of our Client, the global market leader in e-comerce and on-line sales, we are offering challenging position for:
CUSTOMER CARE AND SUPPORT OFFICER
Job description:
- Communication with customers either by email or telephone.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Manage customers' accounts.
- Communicate and coordinate with internal departments.
- Reporting to supervisor.
Job requirements:
- Bachelor's degree.
- Minimum three years of working experience in customer care.
- Fluency in German is a must.
- Knowledge of relevant computer applications.
- Expressed communication skills - verbal and written, problem analysis and problem-solving.
- Adaptability, initiative and stress tolerance.
Deadline for applications: 03.04.2018.
DEKRA zapošljavanje d.o.o.
DEKRA zapošljavanje d.o.o. osnovana je 2005. godine od strane društva DEKRA Arbeit GmbH, iz Štutgarta (Nemačka). DEKRA zapošljavanje d.o.o. je specijalizovana za pružanje usluga privremenog zapošljavanja, posredovanja pri zapošljavanju, istraživanja tržišta i javnog mnjenja (Mystery shopping, Ispitivanje organizacione klime i Ispitivanje zadovoljstva kupaca) te pružanje svih vrsta konsultacija iz oblasti ljudskih resursa. Kancelarija u Beogradu počela je sa radom 01.09.2005. DEKRA Arbeit GmbH je…
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