Trizma is a dynamic Business Process Service Provider, operating in South East Europe, offering to its global customers the next generation of outsourcing services. ACCELERATE BEYOND is our approach to outsourcing in which we UNDERSTAND business of our clients and end user needs, EVOLVE the business processes and models and we ACCELERATE together to maximize the full business potential. We do all in a synergetic manner, achieving unique customer experience over time. |
Customer Experience Representative for Cryptocurrency
Job duties/ responsibilities:
- Answering phone calls
- Responding to client’s inquiries
- Resolving support tickets
- Recording customer interactions and profile/account changes
- Providing assistance to other team members
- Reporting most repetitive cases to superiors
- Handling chat sessions
- Escalating cases to other departments when needed
Requirements:
- Excellent knowledge of English language (written and verbal) – C2 level
- Good organizational skills
- Ability of proper business communication with colleagues
- Ability to empathize
- Very precise, thoughtful and responsible towards their assignment
- High school diploma or equivalent
- Tech savvy
Deadline for applications: until fulfilled
Pozdrav od Mplus Serbia tima! Mplus grupa oformljena je od strane evropskih lidera u okviru Business Proces Outsourcing (BPO) industrije. Samim tim, dugogodišnje lokalno poznata Trizma se priključila istoj. Naša mreža okupila je preko poznavaoce preko 30 jezika i saradnike u preko 56 zemalja. Negujemo radnu atmosfteru gde svako može da pokaže ideje i razvija se u smeru svoje vizije. Verujemo u vrednost raznolikosti, kao i učenje kroz deljenje iskustava. Ukoliko govorite i jezike kao što su: engleski, ... Saznajte više
Iskustva zaposlenih
"Trenutno sam na poziciji kontakt centar menažera, a počela od korisničke podrške pre malo više od 10 godina.
Mplus mi je kroz godine dao prostora za razvoj karijere, to je ono što motiviše mene i ... " Pročitajte celo iskustvo
Beneficije
- OBUKE, KONFERENCIJE
- EDUKACIJA, PROFESIONALNI RAZVOJ
- ZABAVNI SADRŽAJ
- KOMPANIJSKI POPUSTI
- PORODICA I RODITELJSTVO
- NAGRADE, BONUSI, POKLONI
- TIMSKA DRUŽENJA
- ZDRAVLJE