Johnson Electric Group is the definitive leader in micro motors, motion subsystems and actuators for automotive and industrial applications. Our motion solutions adjust car seats and headlamps, run vacuum cleaners and power drills as well as 300 other applications worldwide. We are the safe choice for our clients.
For our manufacturing site based in Niš, Serbia we are looking for a
Customer Quality Engineer
Job Description
- The Customer Quality Engineer ensures the customer satisfaction for a long lasting and profitable business and the contractual settlements for customer care and problem solving
Your Responsibilities
- Be the first class key contact for all Quality matters between JE Group and External customers
- Execute and track the claim management process within all affected areas mastering the 8D methodology, assure the understanding and realisation of Lessons Learned
- Develop key customer relationships on all levels with the customer
- Lead problem resolution teams and be primary interface to the customer on quality and reliability issues
- Lead and Track customer process audits, coordinate the implementation, validate and execute the incurred corrective needs, Plan-Do the opportunities for improvements
- Reinforce Quality on product development, implement and sustain an internal and external complaint reduction plan
Your Profile
- Preferable BSc or MSc degree in Engineering or related with strong technical skills in quality management
- At least three years of professional experience in quality management, especially in the claim management, preferred with automotive background
- Experience in problem solving techniques like 8D, FTA, 5Why, Ishikawa, DOE
- Experience in supplier quality management including supplier audits (TS16949, VDA6.3)
- Fluent in English in word and writing
- Advanced MS Office
- Highly responsible, Team oriented, emphatic, personal integrity, autonomous, loyal and persistent.
- Good analytical ability is essential for this position
What we offer
- International and dynamical working environment
- Being part of a newly established site in a worldwide known manufacturing company
- Opportunity for continuous development
If you are interested in this challenging position we are looking forward to receive your CV in English.
Deadline for applications: 18.07.2015.
Serendi
Serendi - Talent Acquisition Serendi is a Recruitment Service Provider headquartered in Switzerland and with offices across Europe. We offer tailor-made recruitment solutions with recruitment outsourcing, candidate sourcing and talent management to companies. As a strategic partner, we support larger national and international companies on a mid- and long-term basis in all their external recruiting, candidates search and employer branding tasks. Our solutions are innovative, our service quality…
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