HORISEN » marketing technology

HORISEN is one of the leading international software companies in the field of telecom & marketing technology. With our cloud-based software solutions, we have been a competent and innovative partner for more than 17 years for telecommunications companies and marketing departments all around the world. We see ourselves as telecommunications and marketing specialists and combine digital media and mobile communications harmoniously and innovatively into a complete package.

For our office in Niš we are looking for a

Customer Relationship Manager (100%)

Your area of responsibility

• Manage a portfolio of accounts to achieve long-term success and client retention
• Develop & maintain positive relationships with clients
• Act as main point of contact for all client account management matters
• Resolve disputes and provide solutions to customers in a timely and professional manner
• Prepare all needed resources for clients’ onboarding process, including working on marketing material that will be sent to clients
• Prepare reports on account status
• Meet targets and regular tasks with professionalism and motivation
• Be able to upsell or cross-sell products and services from our portfolio to existing clients
• Collaborate with sales team to identify new sales and growth opportunities
• Actively monitor clients’ needs and offer help
• Be available to clients via email, phone/Skype during their working hours
• Reference: hRxDZ4Q0RdUR4BmwYvvktg56GPWgDX4cLHIUA-2BMO8.

Your Profile

• Proven work experience as Account Manager, KAM (Key Account Manager) or other relevant role
• University degree in Economics or Business administration
• Experience in software sales is a huge plus
• Proven ability to handle multiple account management projects at a time, while maintaining sharp attention to detail
• Fluent English – spoken and written (other languages are a plus)
• Excellent communication, listening and presentation skills
• Proficient user of MS Office package
• High client-orientation skills, quality thinking
• Eagerness to work, resilience and confident manner
• Must be highly self-motivated and reliable

What you will find with us

• Work: very interesting work in a future-oriented industry
• Competence: fast decision-making processes and the opportunity to make a personal contribution
• Team: motivated and open-minded colleagues in a cooperative working environment
• Cooperation: professional and unbureaucratic cooperation
• Workplace: modern and beautiful working environment in a central location in Niš
• Salary: performance-related pay and good development opportunities
• Opportunity: steep learning curve and new challenges for personal development

Are you the right person to join our team?

Then please send us your complete application documents including:

• details of availability and earliest possible starting date
• your salary expectations

Deadline for applications: 30.10.2019.